Customer Service Manager

Suren Kauffman

Mobile Phone: 614-***-****

Secondary Phone:

E-mail: abi49l@r.postjobfree.com

OBJECTIVE

I have very good personal skills. I am very patient and I treat every person with respect. I work well with members and

my coworkers. I multi task whenever it's needed. I am fast learner and I try to do everything to best of my abilities and

knowledge.

WORK EXPERIENCE

MSR

November 2007 - present

CME FCU Columbus, OH

Banking

I worked with CME FCU for 2 years and 6 months. I was hired as Member Service Representative. Within short time

I was promoted to Back-Up Lead MSR position which oversees the branch when Lead MSR is not present and later

I was promoted to Lead MSR position. As a Lead MSR I was responsible for my employees, members and the

operation part of the branches I was assigned. I was the Lead MSR for year and half before stepping down as MSR.

As MSR I help members with their transactions without error as well maintenance on their accounts. For example: I

order checks, pin number and plastic cards for member. I assist members with their home banking and balancing their

check books. When members have problems I solve it by following policies and procedures that is provided. I am

team player. If my coworker needs assistance I help out. I balance the branch when Lead MSR is not present. If

some things needs to be done I do it without being told.

Server/Hostess

April 2003 - November 2007

House of Japan Dublin, OH

Restaurant/Food Services

- take care of large number of guests (table seats 8 to 10 or 10 to 12 customers)

- serve soft drinks or alcoholic beverages and food

- handle customer complaints

- handle cash + give change for customers or servers

- close checks

- answer multi line phone calls

- take reservation

- closing duties for lunch shift which includes:

- divide tip money between servers, chefs and busboys (set percentage for each)

- give out servers' and shush man’s tips

- add up tip money for chefs' and put it in an envelope

- match credit card machines' transactions with computer transactions

- settle credit card machines at the end of the shift after matching credit card transactions

EDUCATION

Associate Degree,

4/ 1997 - 6 /1999

Dodge City Community College Dodge City, KS

majored in pre-law, GPA 3.0

SKILLS

- Deal with large amount of cash

- Extensive knowledge of CME products and services

- Extensive knowledge of Symitar

- Extensive knowledge of ACE

- Extensive computer knowledge

- Excellent customer service

LANGUAGES

Mongolian Fluent

REFERENCES

- Jack Chaung

House of Japan

614 – 792 - 2445

- Audrey Havranek

Westerville Branch Manager

614 – 222 - 3320

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