Engineer Maintenance

John R Davis

678-***-**** cell

478-***-**** home

*** ****** ** *** **

Warner Robins, GA 31088

abi42r@r.postjobfree.com

ASSOCIATE OF APPLIED SCIENCE

CLAYTON STATE COLLEGE - Morrow, GA

June 1996, Computer Service Technology

CAREER SUMMARY - Over 12 years in the IT field in a number of roles and

responsibilities including

. Field Engineer for SUN Microsystem equipment

. Data Center Administration

. Strong Problem Resolution

. Adept in Training and Mentoring Team members

. Expertise in Call Center Helpdesk

TECHNICAL SKILLS

Operating Systems:

Microsoft XP, 2000 Professional and Server, 2003

Server and NT Server

Solaris 8, 9 and 10

Basic Unix

Hardware:

Sun Microsystems - Entry Level to 15K

Hewlett Packard - K class, N class and

Multiple Domain Servers

Compaq - ProLiant

Dell - Power Edge

Software:

AOTS, REM, Microsoft Word, Excel and Outlook

CERTIFICATIONS

MCP: NT Server - 10/2000 - XP - 7/2008

MCDST: XP 2/2009

MCTS : Vista 6/2010

MCITP : Vista 6/2010

Solaris 10 : Part I - 3/2009

AKIBIA HARDWARE TRAINING

- Sun Microsystems - Entry Level, Midrange,

Enterprise, 12K and 15K

- Hewlett Packard - Single to Multiple Domain

Servers

- Compaq - BIOS, Storage, Availability, Systems

Management and Troubleshooting

- Dell - Server Components, Setup, Connectivity and

Troubleshooting

EXPERIENCE

Decision One

HARDWARE FIELD ENGINEER 3/09-11/09

- Troubleshooting and repair of SUN Microsystem

equipment

- Replacement of Disk Drives, Power Supplies and

other Field Replaceable Units

- Installation of Servers in racks; optimizing

space, power redundancy and network connectivity

requirements

- Documented maintenance, upgrades and repairs

- On Call 24x7

EDS - Electronic Data Systems

MAINFRAME HARDWARE/DESKTOP TECH SUPPORT 4/08 - 01/09

- 1st Tier troubleshooting problems; reboots, power

cycles and cable swaps

- Communicated with Vendors and remote support for

2nd and 3rd Tier support

- Obtained and informed Vendors of maintenance

windows

- Documented maintenance, upgrades and repairs

- Troubleshooting and resolution of Desktop troubles

- Desktop setup and Administration

MIDRANGE/MAINFRAME TECH SUPPORT 7/04 to 4/08

- 1st Tier troubleshooting problems; reboots, power

cycles and cable swaps

- Performed disk drive, power supply and cable

replacements

- Communicated with Vendors and remote support for

2nd and 3rd Tier support

- Obtained and informed Vendors of maintenance

windows

- Provided hands on assistance to remote

administrators

- Monitored IT resources to achieve increased

availability

- Documented maintenance, upgrades and repairs

- Reviewed above documentation for the team to

ensure accuracy

- Trained and assisted others in job

responsibilities

- Performed tape operational activities

LOGICAL HELPDESK ASSOCIATE 12/97 to 7/04

- Performed remote troubleshooting and repair

- Documented trouble symptoms and problem resolution

procedures

- Provided reports that reflect service level

compliance

- Trained and assisted others in job

responsibilities

Bellsouth Telecommunications

SYSTEMS SPECIALIST TECHNICIAN 2/97 to 12/97

- Performed network troubleshooting and repair

- Documented trouble symptoms and problem resolution

procedures

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