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PROFILE

Operations and clinical administrative management experience

with proven ethic and leadership skills

Consistently and successfully assume new responsibilities

Handling operations in a timely and effective manner by prioritizing

competing necessities and urgencies based on critical issues and

executive goals

Strong computer skills including Word, Excel, Publisher and Access

EMPLOYMENT HISTORY

THE BARNSTABLE COUNTY HUMAN RIGHTS COMMISSION

Coordinator October 2009-present

. Providing administrative and professional services to the

Commission's effort to enlist the support and collaborative effort

of racial, religious, ethnic, civic, fraternal, benevolent, private

and public agencies to identify and eliminate unlawful

discriminatory practices.

. Preparation of agenda and materials for Monthly general meetings as

well as special meetings, preparation of draft minutes for all

meeting

. Assist in and conduct outreach meetings with public and stakeholder

groups.

. Prepare and disseminate notices, press releases and other public

announcements of meetings

. Intake of discrimination complaints received by Commission; Write

clear and succinct draft reports based on intake interviews.

. Coordinate provision of mediation of other informal resolution

services for resolution of discrimination complaints.

. Maintain all complaint records in a confidential, complete,

accurate and thorough manner.

. Assist in the preparation and dissemination of grant funding

proposals

. Assist in the preparation and dissemination of internal surveys,

public data, related to unlawful discriminatory practices; assess

and report trends in data related to unlawful discriminatory

practices

THE MENTOR NETWORK

Office Manager April 2005 - April 2008

. Responsible for directing and coordinating daily functions for

specialized foster care agency providing care to children and

adolescents with emotional, behavioral and medically complex

challenges

. Organizing and planning events such as company functions, meetings,

and professional development trainings.

. Preparing Fee for Service payroll reports for over 45 Foster

Parents to include stipend monies, DSS allowances, and SSI

payment

. Preparing Annual Re-Licensing reports for each Foster Home;

formulated process and procedure for ensuring compliance with OCCS

. Monitor and report monthly revenue utilization data

. Preparing budgetary and accounts payable reports

. Maintains quality assurance of client and Foster Parent

confidential files to meet state and company quality standards;

Preparing intake packets and processing referrals

. Scheduling client reviews and meetings

. Utilizing Microsoft Office application and various data bases to

produce high quality reports and documents

. Successfully interact with internal and external customers;

resolving advanced client and employee issues.

. Preparing and maintaining personnel records; Human Resource field

liaison

. Preparing and evaluating database information; generating month end

reports

. Excellent analytical and problem solving skills; strong ability to

handle urgent situation and develop solutions for them in the

shortest possible time frame.

. Ability to relate and communicate on all levels of organization;

effective written and verbal communications

. Maintaining confidence and protecting operations by keeping

information confidential

. Ability to work with minimal supervision and learn quickly to form

a personal operating style

. Clerical duties such as typing, filing, archiving, and processing

mail

. Ability to handle stressful situations; thrive in a fast paced,

diverse environment

BARNES & NOBLE BOOKSELLERS

Assistant Manager September 2004 - April 2005

. Successfully create and maintain a weekly schedule for 45+

employees.

. Strong experience with recruiting, hiring, training, developing,

and scheduling staff

. Compilation of employee performance reports.

. Handling and transferring large volumes of currency; reporting and

recording daily financial intake

. Formulating solutions to improve customer satisfaction as well as

profitability

. Demonstrated ability to manage expenses in relation to payroll,

supply ordering, and cash operations.

ISLAND AIRLINES

Operations Coordinator June 1997 - September 2004

* Directing operations and staff of up to ten employees; Supervising

and coordinating two stations running up to eight flights per shift

* Insuring passenger and employee safety

* Handling operations and safety issues in restricted areas in

accordance with FAA regulations

* Monitoring weather and air traffic status; forecasting potential

problems and planning accordingly

* Reporting and recording FAA weight and reservation manifests,

balancing aircraft

* Evaluate and disseminate all information concerning flight

operations activity with Pilots, Ticket Agents, and Ramp Agents

* Utilizing customized computer applications

* Accountable for success by maximizing customer satisfaction and

controlling expenses.

* Scheduling of up to 15 full and part time employees

* Recruiting, hiring, and training personnel

EDUCATION

Cape Cod Community College

Associates Degree

. Tri-Level Certified Nurse Aide/ Home Health Aide Certificate

Course including Standard First Aide and Basic Life Support (156

hours)

Sandwich High SCHOOL

Graduate

References supplied upon request.

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