Christina Hannon

**** * **** ****** *** #*

Kansas City, Kansas 66102

913-***-****

abi361@r.postjobfree.com

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Skills: Customer Satisfaction, Management, Sales, Employee Training, Team Leadership, Microsoft Excel, Microsoft Word,

Micros, Customer Service, Event Management.

Assistant General Manager

Best Western Premier KC Speedway Inn & Suites 8/2011-Present

Kansas City, Kansas

913-***-****

-Customer Service

-Promote and sell to group market in defined geographic region.

-Generate hotel awareness through direct phone sales; direct sales calls, and networking groups.

-Develop accounts (new and existing) by mapping specific business and buying tendencies.

-Maintain organized and professional plan for correspondence and follow up.

-Promote local awareness through maintaining relationships with local businesses and tourism authorities.

-Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available.

-Entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate.

-Negotiate contract specifics to achieve maximum profitability while satisfying customer needs .

Manager

K.C. Hopps LTD 3/2008-10/2012

Overland Park, Kansas

913-***-****

-Responsible for coordination of up to 18 servers in restaurants with capacity of up to 400.

-Communicate with customers regarding orders, comments, and complaints.

-Communicate with kitchen team members to ensure food is prepared on time and correctly.

-Ensure consistent high quality of plate presentation.

-Inspect dining and serving areas to ensure cleanliness and proper setup.

-Maintained contact with kitchen staff, management, serving staff, and customers.

-Observe and test foods using methods such as tasting, smelling, or piercing them with utensils.

-Respond to guest complaints regarding food or service.

-Train new employees.

-Handle server cash-outs.

-Count and assign register drawers.

Assistant General Manager

Scooter’s Coffee House and Yogurt 2/2004-5/2009

Kansas City, Kansas

913-***-****

-Implement innovative programs to increase employee loyalty and reduce turnover.

-Hire and train staff.

-Manage team of 12 professionals.

-Strengthen business by leading implementation of new and improved menu items.

-Serve as a mentor to junior team members.

-Monitor and order supplies as needed.

-Handle shift change deposits.

-Count and assign register drawers.

Education

Grandview High School Grandview, Missouri General High School Diploma

Penn Valley Community College Kansas City, Missouri LPN/Advanced Trauma and Critical Care Nursing Degree

References

JESSICA OWENS Surveillance Agent/ Hollywood Casino 913-***-****

CRIS MARTINEZ Electrician/ Block Property Management 913-***-****

RASHID MOHAMMAD General Manager/ Best Western Premier 913-***-****

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