> Work Experience:

FedEx Freight: */**/**** - Present

. 13301 Grover Court Chester, VA 23836

Operations Supervisor

. Supervise, direct, and monitor employee performance; which

includes administration of discipline when appropriate.

Accessible to all areas of the dock and yard, including

inside trailers.

. Plan daily staffing schedules to meet service requests by

customers.

. Monitor service freight to ensure cut time compliance. Hot

cut times MUST be met to utilize an on-time network.

. Analyze all opportunities to cut costs and improve

efficiencies: maximizing tonnage and minimizing OS&D.

. Conduct daily pre-shift meetings to discuss current

business goals, while providing education to employees

when necessary

. Forklift safety and operation

. Printing delivery receipts, manifest shipments on a

trailer, billing freight bills, tracing shipments

. Implement company policy.

. Comply with all applicable DOT laws/regulations, in

addition to company policies and procedures.

Estes Forwarding Worldwide / Estes Express: 10/4/2009 -

3/7/2014

. 1100 Commerce Rd. Richmond VA 23224

Corporate Night Operations Supervisor

. Managing a team of 5-10 Operations Specialists and

Coordinators overnight, while monitoring all time critical

and high profile shipments.

. Training team to address and prevent potential service

failures.

. Maximizing profit potential by identifying troublesome

lanes for Air, Dedicated, and LTL carriers.

. Creating SOP's and best practices for accounts specific to

individual stations.

. Overseeing Home Delivery Pilot programs and rollouts

. Providing dedicated and total support to customers who may

require "by the minute" updates or check calls for time

sensitive plant down scenarios

. Managing time cards and payroll

Operations Coordinator II / Customer Service Group Lead

. Managing and repairing customer relations for 20 high risk

volume accounts.

. Overseeing and training of 5 Specialists and Coordinators

assigned to the Customer Service Group

. Coordinate all dedicated and specialized equipment needs

with customers and service providers.

. Managing distribution and load planning from vendors for

expedited roll outs.

. Continually develop profitable brokerage relationships with

service providers and carriers to provide customers with

cost effective expedited solutions.

. Maximizing profit potential and minimizing service failures

by utilizing the most efficient and effective routing

available.

. Maintaining 30-33% GP per quarter with a 98% ON TIME

percentage

. Supporting an On Call rotation: every 3rd night and 3rd

weekend

. Awarded The Home Depots 2012 LTL Carrier of the Year Award

Corporate Line haul Dispatch Supervisor

. Managing the inbound/outbound for over 300 Estes Express

Company line haul drivers

. Managing drivers log books, schedules, and vacations

. Maximize tonnage

. Providing cost effective solutions to minimize empty miles

. Maintaining posted service requirements for heavy lanes

Operations Coordinator I

. Managing the load plans and mandatory delivery dates

provided by Menlo Worldwide logistics for 7 different

Department of Defense sites and co-sites.

. Maintain on-time service integrity with a goal of 100%

without compromising gross profit.

. These 7 sites were averaging NEGATIVE 20% GP for the

previous year before I was given the responsibility. After

2 quarters; GP increased to a POSITIVE mark of 18%.

. Determine the most efficient and cost effective routing

when providing time critical solutions, ex: Charter,1day,

2day, 3day, and economy.

. Research all possible avenues for routing freight by

commercial and cargo airlines, line-haul, local pickup and

delivery.

. Set up services per contract with customer. Thoroughly

document all information for every shipment including

special requests, agent specials, assignment of special

authorization numbers, shipment tracing information.

. Manage all TSA and DOT document exchanges to agents and

carriers.

UPS: 4/3/2001 - 10/3/09

. 9601 Coach Rd Richmond, VA 23237

Operations Supervisor

. 8 years of management experience with the small package

juggernaut after loading at the entry level position for 4

months.

. Directly supervising up to 60 employees in a high volume,

time critical operation.

. Manage the daily unloading, sorting, and unloading of 30-

40,00 packages SAFELY.

. Performing safe work method audits to ensure employees are

utilizing safe work methods to avoid injury

. Performing regular safety audits to comply with OSHA rules

and regulations

. Pre and Post trip of work area to ensure all equipment is

working and functioning properly.

. Meeting all Production Goals while planning staffing for

the daily sort span based on projected volume and schedules

. Manage payroll and vacations

. 2003 Excellence in Achievement Award - Given to 2

supervisors per region each year.

Flow Controller

. The nerve center for the building

. Manage work flow to each operation when Inbounding

trailers.

. Working directly with Dispatch and Feeder department to

manage incoming volume.

. Communicating with Supervisors and Mechanical Engineering

to ensure all Conveyor Securing and Lockout procedures are

monitored accordingly.

> Education:

. John Tyler Community College:

13101 Jefferson Davis Highway

Chester, VA 23831

804-***-****

Attended: 12/2003 - 12/2005

. Richard Bland College

11301 Johnson Road

Petersburg, VA 23805

804-***-****

Attended: 08/2000 - 12/2001

> References:

. Matt Weaver

UPS

Operations Manager

804-***-****

. Josh Douglewicz

DSCR

Product Specialist GS- 1910-11

804-***-****

. Tanya Williams

Estes Express Lines

Manager of Strategic Partnership

804-***-****

Contact this candidate