SHAMICA S. LEDET

**** **** **.

Pittsburg, CA ***65

925-***-****

Email: abi2xq@r.postjobfree.com

OBJECTIVE: To obtain long term employment with growth potential where

I can utilize my skills and have the opportunity for

growth.

SKILLS: 5 years experience in Collections MS

Word/Office

Positive Attitude High

attention to detail

Excellent Customer Service Ten Key

Knowledge of FDCPA Skip Tracing

WORK EXPERIENCE:

03/06 - 10/08 Brand Service Representative

Hayward, CA

T.A.G.

Answered inbound calls for brokerage Transportation

Company for various brands. Respond to incoming fax alerts,

data entry. Confirm flight information, track shipments

and prepare quotes.

05/04 - 10/05 Receptionist

Oakland, CA

Foston Trucking Co.

Handle all phases of the front office. Data entry of

billing information on a daily basis, copying and faxing all

documents. Dispatching of all schedules.

08/03 - 03/04 Collector/Customer Service

Concord, CA

Venturi Staffing-Chevron

Placed high volume of outbound and inbound calls to

customers with delinquent gas cards via dialer and manual

phone. Processed payments. Negotiated payment arrangements.

Ordered letter of payment request.

04/03 -12/03 Collector

Antioch, CA

Bay Area Credit Services

Contacted customer with 30-90 days past due accounts.

Collected payments or payment plans to update all past

accounts. Requested letter of delinquency.

11/99 - 09/02 Collector

Livermore, CA Next Card Visa

Responsible for colleting 90 days and over accounts. Input

customers' information on file. Practiced FDCPA skip

tracing. Reviewed credit reports. Researched and

investigated accounts for possible legal

actions.

EDUCATION: Olympic High School

Concord, CA

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