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Customer Service Sales

Location:
Anderson, SC, 29621
Posted:
October 19, 2010

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Resume:

JENNIFER V.SEGARS

*** ******** **.

Anderson SC *9621

864-***-****

abi2dd@r.postjobfree.com

EXPERIENCE

FORREST COLLEGE Anderson,

South Carolina

Admissions Representative

**/** - *******

Responsible for recruiting potential students. Call all inquiries to

discuss higher education goals, meet with prospective students to counsel

them on the field they are interested in pursuing, take prospects through

admissions process. Alongside these duties, attend community events,

outreach to local high schools. Responsible for all marketing efforts of

the college to include but not limited to promotional items, school-spirit

paraphernalia, newspaper ads, radio spots, etc.

COOP'S HEALTH & FITNESS

Anderson, South Carolina

Membership Consultant

02/09 - 04/10

Responsible for membership recruitment and retention for 6000 plus

membership base fitness facility. Duties include fitness facility tours

and presentation of membership packages, corporate membership sales,

membership agreement renewals. Daily monitoring of equipment functionality

and facility cleanliness.

BORAL BRICKS, INC.

Anderson, South Carolina

Inside Sales and Customer Service

08/07 - 01/09

Manage the day to day operations of the branch office and brick yard to

include duties such as opening and closing of business, inventory control,

order monitoring, order processing, maintaining accounting records and bill

payment activities. Provide excellent customer service and inside sales to

both walk-in customers and existing customer base by accessing customer

needs and making recommendations of products based on those needs. Included

in this is the identification of brick and the ability to match up existing

brick for additions, repairs, etc. Other duties include point of sale

transactions, loading and unloading product via forklift, assisting outside

sales representatives with entering orders, determining product

availability and various business requests.

*Computer applications used: Oracle, Microsoft Office

GRANITE SERVICES INC. / GENERAL ELECTRIC CO.

Greenville, South Carolina

International Logistics Analyst

09/06 - 08/07

On site at General Electric Co. providing International Logistics

solutions. Responsible for the selection of Freight Forwarders or Carriers

for international transportation. Included in this responsibility was the

reviewing of customer requirements and researching all shipping

alternatives to coordinate the least cost, highest quality transportation

and the most appropriate transportation method. Communicating and

coordinating with operations staff, managing and maintaining relationships

with GE businesses and freight forwarding companies. Status reports

provided to both internal and external customers. Responsibilities also

included providing proper documentation for billing as well as providing

proper documentation for Customs Compliance.

*Computer Applications used - (ILS) web based program designed specifically

for GE Logistics. Microsoft Access databases. Microsoft Office

ROBERT BOSCH CORPORATION Anderson,

South Carolina

Logistics Analyst

04/05-11/05

Responsible for ordering components from various suppliers for assembly

into finished product. Daily monitoring of schedules and follow up with

suppliers to insure product is received on time. Master production

scheduling and finite production scheduling of finished goods products.

Provide excellent customer service to external customers by assisting with

requests and needs as they arise. Monthly presentations to upper

management on activities and expenses within product line.

* Computer applications used - SAP and Microsoft Office.

WESTPOINT STEVENS

Clemson, South

Carolina

Traffic Coordinator

03/97-03/05

Managed all aspects of product distribution from shipment creation to pick

up. Maintained customer routing profiles. Supervised Traffic Assistant.

Analyzed customer purchase orders to determine cancellations and special

order requirements. Reported shipments to customers via phone, email, fax,

EDI and customer websites for routing. Scheduled pick up appointments with

the carrier's customer service representative.

Determined shipping capacities and scheduling of workloads. Maintained and

published monthly reports for traffic operations.

Researched carrier destinations, missed pick ups, shipment refusals,

customer charge backs and claims. Led a special project to gather

information and designed a training manual that provided a uniform guide

for new coordinators and an account for traffic audit purposes. Trained and

provided leadership for associates in restructuring and decentralization of

domestic traffic that facilitated new customer requirements.

Developed a system to record shipments and lead times that facilitated

researching claims.

Managed a special project to analyze air shipments and develop a tool for

management to calculate costs and control expediting. Provided leadership,

guidance and training to traffic assistant by assigning daily tasks.

Published monthly traffic reports for distribution through multiple levels

including customer service and operations management.

* Computer applications used - WINN, program designed specifically for/by

WestPoint Stevens on AS/400 operating system and various Transportation

Management Systems (TMS) -web based. Microsoft Office.

WESTPOINT STEVENS

Materials Planner

08/98-

02/00

Scheduled cloth production that resulted in finished sheet sets and

individual set components. This position is a key component to ascertain

that the customer received the correct product on time, thereby maintaining

repeat business. Communicated with supervisors in the finishing department

to re-plan any shortages. Negotiated weekly requirements for major

customers. Analyzed data and participated in the implementation of a new

operating system

EDUCATION

Clemson University, Clemson, South Carolina

Bachelor of Science in Business Management - 1996

Concentration: Transportation and Logistics



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