Michele Gagen

520-***-**** cell

abi220@r.postjobfree.com

Summary

Over twenty years experience in IT with the last 10 years mainly dedicated

to consulting as a Functional Business Analyst, Developer, QA Lead and

Tester. Experienced in every phase of software development: from initial

business modeling, requirements gathering, development, testing,

implementation and post-installation review.

Representative Experience

3M Tucson, AZ March 2009 - Current

Business Analyst / QA PS 8.9

Knowledgeable in all areas of the system development life cycle (SDLC)

QA Lead for PeopleSoft Manager Self-Service modules

QA Lead for web-based GIS Mapping system in a .NET C# environment

Created Processes, Test Plans, Test Data and Test Cases

Executed test cases, track and report bugs in the defect tracking system

(Visual Studio TFS)

Reported status and issues to management informed of testing efforts

Experienced in writing SQL queries to create Test Data and validate results

Developed, documented and performed system, functional, integration,

regression and user acceptance tests

Troubleshooter and liaison between users, developers and management

Team player and excellent written and verbal communication skills

Business Analyst for PeopleSoft Employee and Manager Self-Service

Wrote Requirement documents for Self-Service enhancement

Created Test Plans, Test Data, tracked and reported bugs, kept management

informed of testing efforts

Ability to quickly understand software functionality and translate this

understanding into documented, repeatable software tests

Excellent troubleshooting skills, communication - both verbal and written,

high attention to process and detail

Experienced in Oracle database, SQL, SQL Server, Microsoft Access,

Microsoft Office, Visual Studio and others

.

.

Albertsons Phoenix, AZ Sept 2004 - Dec 2008

Senior QA Lead-Tester / Functional Lead Analyst / PS 8.9

Participated in the PeopleSoft 8.8 implementation and PeopleSoft 8.9

upgrade

Knowledgeable in all areas of the system development life cycle (SDLC)

Quality Assurance Test Lead and Tester during unit, system, integration,

parallel, regression, load, performance and SOX testing

Created Test Plans, Test Data, Test Cases, tracked and reported bugs, kept

management informed of testing efforts

Troubleshooter and liaison between users, developers and management

Functional Team Lead over Employee Self-Service, Manager Self-Service,

eDevelopment and ePeformance modules

Functional Analyst in the analysis, requirements gathering, and design

specifications within HCM Self-Service

. Designed and implemented Web and Client Based applications

Participated in the following implementations: Manager Self-Service,

Employee Self-Service, Contract Administration, Position Management,

Recruiting, Payroll Pre-Processor, ePay, eProfile, eDevelopment,

ePerformance, Payroll, Learning Management and Benefit Administration

modules

Utilized PeopleTools to create pages, records, views, audit records, online

menus, and web based menus in the development of the Manager and Employee

Self-Service applications, eDevelopment

. Experienced in PeopleSoft 8.x, HCM, Employee and Manager Self-Service,

PeopleTools, PeopleCode, PeopleSoft Workflow, PeopleSoft Web Client, SQR,

SQL, PeopleSoft Query, Implementations, Upgrades, QA Test Lead, Tester,

Business Analyst, Contract Administration, Position Management,

Recruiting, Payroll Pre-Processor, ePay, eProfile, eDevelopment,

Benefits modules, Windows, Windows XP, Excel, Visio, Bugzilla, System

Analyst, Business Analyst, Use Case, JAD sessions, TestDirector

Washington Mutual Bank Seattle, WA Nov 2000 - Aug 2004

Senior Business Consultant / QA Tester / PS 7.5, PS 8

. Implemented Web and client based Manager Self-Service applications

. Utilized PeopleTools, PeopleCode and Workflow in the development of the

Self-Service applications

. Developed and maintained SQR programs for the Manager Self-Service

applications

. Participated in upgrade activities from Peoplesoft 7.5 to Peoplesoft 8.3.

. Detail oriented, self-motivated, work well in groups, strong

communication and interpersonal skills, able to work on multiple tasks

simultaneously and work under tight deadlines

Performed as business/functional analyst in the analysis, requirements

gathering, and design specifications of HRMS systems

. Tested multiple environments (i.e. functional, security, data-integrity,

integration)

. Created Test Plans, Test Data, tracked and reported bugs, kept management

informed of testing efforts

. Lead Tester for RecruitSoft (now TALEO) implementation

. Tested RecruitSoft, Requisition Management, Resume Management, applicant

tracking, and others

. Wrote Test Cases, Test Plan, enter and tracked bugs for RecruitSoft

System

. Performed black box, white box testing, manual and automated testing

(TestDirector)

. Troubleshooter and liaison between users, developers and management

. Experienced in Oracle database, PeopleSoft 7.5 - 8.x, HCM, Employee

and Manager Self-Service, PeopleTools, PeopleCode, PeopleSoft

Workflow, PeopleSoft Web Client, SQR, SQL, PeopleSoft Query,

Implementation, Upgrades, QA Tester, Business Analyst, TestDirector,

Excel, Visio, RecruitSoft

American Express Salt Lake City, UT March 2000 to Oct

2000

Senior Business/Technical Consultant / PS 7.5

. PeopleSoft, Global Payroll, PeopleTools, SQR, IBM, DB2, MVS mainframe,

TSO

Provided technical PeopleSoft HRMS, PeopleTools, SQL/SQR, and DB2

supporting Global HR production support

Team member of Globalization project converting the US v7.0 system to the

international v7.5 system

Developed personal and job related SQR mass change programs for

international countries

Developed SQR to update compensation increases for all MPC and non-MPC

international countries

Utilized PeopleTools to create panels, records, online menus, web based

menus

Utilized system analysis, programming and testing skills

HEB Food & Drug San Antonio, TX Jan

1999 - Nov 1999

Senior Business/Technical Consultant PS 7.5

Provided technical PeopleSoft HRMS, PeopleTools, and SQL/SQR skills

implementing PeopleSoft HRMS 7.5

Responsible for analysis, requirements gathering, design specifications,

construction, and implementation of all PeopleSoft HRMS interfaces to

internal and external sources for HR, Benefits and Payroll for the

PeopleSoft 7.5 implementation project

Utilized PeopleTools to create panels, records and menus

Ran programs under both 2-tier and 3-tier architecture

Ensured conversions provide the required data for developing interfaces

Alberstons (formerly American Stores) Salt Lake City, UT Oct

1995 to Jan 1999

Senior Business Analyst PeopleSoft v 5.12

Team player in the development and testing of a new in-house developed

PeopleSoft 5.12 function to perform Benefits requalification

Team player on PeopleSoft upgrades

Performed as Business Analyst and liaison between users and IT for the

Benefits Requalification PeopleSoft project for 2 divisions within the

company

Team Lead over 4 Retail Pricing systems

Designed 3 client server applications (Delphi) residing on UNIX. Systems

were developed to retrieve and send data between an Informix database on

UNIX and a DB2 database on the Mainframe

Responsible for requirements gathering and system design specifications of

the newly developed Pricing applications

Designed and performed the testing of interfaces between heavily integrated

systems

Performed problem analysis and requirement analysis to get the feasible

solution

Federal Home Loan Bank of Des Moines Iowa 1985 to

1995

Business Application Analyst

IBM, COBOL, JCL, Abend-Aid, File-Aid, DB2, VSAM, MVS mainframe, TSO, CICS,

Batch, JCL

Performed as Project Lead over two separate software systems (one in-house

developed, one third party) and database conversions (one to DB2, one for

AS400) for DDA and CheckRecon

Tested and created JCL for DDA and CheckRecon systems

Performed problem analysis, problem resolution, functional enhancements and

new functional development activities

Developed and maintained close working relationships with users and vendors

to analyze understand and anticipate information needs

Responsible for the design, development, testing, documentation and

implementation of systems and programs

Lead in the design, development, and testing of an in-house developed

Purchasing Order System

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