Customer Service Engineer

Mychal Ostler

PO Box *** * Stevenson, WA ***** * 360-***-**** * abi1hh@r.postjobfree.com

EDUCATION

Bachelor of Arts in Communication Studies June 12, 2010

Minor in Geography and Land Studies

Central Washington University, Ellensburg, WA

Relevant Coursework

Media Writing Interviewing Principles and Techniques

Organizational Communication Intro and Advanced Research Methods

Interpersonal Communication Public Speaking Theory and

Practice

WORK EXPERIENCE

Customer Service Representative/Engineer, Portland Spirit, Portland, OR June 2006 to

present

• Communicating with customers, servicing their needs face-to-face and over the

phone

• Writing and editing detailed reports and maintaining logs of activities and projects

from start to finish

• Assisted other departments as well as my own in performing various non-routine

projects as assigned

Office Automation Tech, Technical Resources Unit, U.S. Army Corps of Engineers,

Portland, OR June-Sept., 2009

• Worked with computer programs such as MS Word, PowerPoint, Excel and

Outlook,

• Worked with Geographical Information Systems such as ArcGIS, MapInfo and

ArcCatalog

• Communicated with various stakeholders and employees in and outside the

agency via telephone and e-mail to collect information for the department

• Performed various clerical/assistant tasks such as operating printers, copiers and

scanners

Logistic Services, LLC, Office Assistant, Vancouver, WA June 2007 to present

• Communicating through written, e-mail and verbal correspondence to company

stakeholders, managers and customers

• Performed data-entry tasks such as processing invoices

• Assisting manager through other office automation activities as assigned

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