Yvette Correa

**** ****** ** **

Salem, OR, *****

971-***-****

Email: abi1cu@r.postjobfree.com

Objective

To obtain a well respected and challenging position that provides the

opportunity to share and enhance ideas, strategize, negotiate complex

situations and the opportunity to utilize my bilingual language skills to

increase servicing for the organization.

Experience

Wealthbridge Mortgage Corporation

Collections in Mortgage Industry

> Loan Resolution Officer 2009 -

2010

. Create one call resolutions where possible to both current and

past due accounts

. Review, Investigate, and confirm financial details and credit

analysis

. Negotiate mediation requests for pending foreclosures to

Attorneys and/or Judge

. Provide review analysis for possible deal approvals to Investors

. Complete weekly call loan analysis with Investors and Management

. Manual outbound contact

. Bilingual assistance in verbal and Written communication to all

Spanish speaking Servicing accounts

Wilshire Credit Corporation

2003 - 2009

> Promoted: Customer Service & Collections Supervisor 2006 - 2009

. Oversaw all bilingual customer service and collection

representatives

. Analytical and Strategic problem solving

. Handled Collection Talk offs on complex collection situations

all staff

. Encouraged continuous collections strategies to improve team and

organization results

. Coached and Development in both career collection negotiations

. Concentrated on customer relationships to continue positive

collection results and continual revenue

. Reviewed and followed up with Loss Mitigation and Legal

situations

. Overall knowledge in Foreclosure, Short Sales, Final Release

Documents, Bankruptcy, Escrow, Disaster Relief, and Special

Servicing Areas

. Facilitated bi-weekly meeting with team members

. Ongoing Leadership and Development

. Spearheaded Charity, Safety and Morale Committees

. Trained in FDCPA, RESPA, OFLA and FMLA Laws

> Promoted: Customer Service/ Collection/ Team Mentor 2004-2006

. Assisted Collections Department in Overtime assistance to gain

positive results

. Cross trained in Collections to become one unified department

. Involved in Mentorship Program, specializing in Leadership and

Collections

. Follow-up sessions with customers callbacks or correspondence

. Opportunity to cross train current staff members in both

Collections & Customer Service

. Handled questions and ongoing training to team members

. Conducted department overview presentations

. Managing and Scheduled coaching and development sessions for

Supervisor

> Bilingual Customer Service Representative I 2003-

2004

. Completed all Correspondence, Voicemails and Translations for

all bilingual calls

. Translated for all departments in the organization

. Provided one call resolutions and results to upper management

. Secured current customer mortgage payments

. Cross trained new employees

Education

Chemeketa Community College (2010) High School Equivalency Diploma

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