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Customer Service Office

Location:
Sarasota, FL, 34243
Posted:
October 19, 2010

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Resume:

Deborah Taylor

**** ******* **** ******

Telephone: 941-***-****

Sarasota, FL 34243 Email:

abi15k@r.postjobfree.com

EDUCATION

Bachelors of Science, Shippensburg University (PA)

Major field of study: Library Science and Education

Masters of Science in Library Science, Shippensburg University (PA)

Major field of study: Academic Librarianship

Two-year full-time program. Full Scholarship Award: graduate assistantship

in academic libraries.

EMPLOYMENT

Service Specialist, DirectBuy

As a service specialist, I assist club members with order placement,

resolving shipping queries, and answering any

questions regarding product availability and interior design questions. I

also greet and register members into the daily

showroom log, answer all calls and direct calls to the proper departments,

handle scheduling for new member

orientations, and organize and implement all catalog updating essential for

accurate information for the members.

Service Associate, OfficeMax

As an Impress associate, I carry out a variety of tasks including:

photocopying, collating, binding, laminating, desktop

publishing, business card design/creation, stamps-on-demand, enlarge/reduce

photographs, weigh and accept

FedEx ground and express packages, and troubleshoot the self-service

copying area.

Records Management Consultant for Local Government

Colwyn Borough is located in southeastern Pennsylvania, bordering the City

of Philadelphia. I served as consultant in order to assist this

municipality in meeting the mandates of newly enacted legislation. I

developed a system for records management, retrieval, storage, binding,

scanning and providing access that will satisfy the legal requirements

required by the legislation.

Reference Librarian, Moore College of Art & Design

Moore is am all-female art school serving approximately 500 full-time

students. Primary responsibilities: supervision of circulation procedures,

reference service to all library patrons; hiring, training and scheduling

of library student assistants; maintaining and ordering library supplies,

troubleshooting 16 Macs which serve as the OPAC for the library.

Front Office, Chiropractic Center

Performed front office work for center. Primary responsibilities: payment

for services rendered; appointment setting; scheduling massage clients;

patient records; filing; account reconciliation for credit card charges;

preparing bank deposits from daily receipts; telephone customer service;

communication with clients regarding billing; maintenance & care of office

equipment.

COMPUTER SKILLS

Microcomputer literate with both PC and MAC platforms

Proficient with Microsoft Office Suite.

Working knowledge of Outlook, Powerpoint and Access; Wordperfect;

Quickbooks; Corel Photoeditor, and others

Problem solving skills; calm under pressure

References available upon request.



Contact this candidate