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Customer Service Management

Location:
Lawton, OK, 73505
Posted:
October 16, 2010

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Resume:

Larry G. Gibson

**** *. ******

Wichita, KS *****

Cell 316-***-****

E-mail: abi0y8@r.postjobfree.com

Objective: To find an interesting position with a growing company where my

skills, education, and experience will be utilized to their fullest extent,

with my abilities challenged, and pushed to the limits.

Skills: Supervision

Quality standards/auditing

Microsoft Applications Strong mechanical abilities

Troubleshooting Root Cause Analysis

Manufacturing Engineering Project Management

Presentation & Training Research & Development skills

Experience: Plastic Fabricating Co. Wichita KS

Manufacturing Engineering - Project Management June 2005

to August 2009

Successfully re-engineered tooling issues for Sikorsky Helicopter project

tools

Re-designed, engineered, and implemented tooling changes to Bell Helicopter

tools,

bid preparation, research and development, cost analysis,

presentation preparation

Plastics Process Technician Lead- Vacuum Form

New product research and development. First article start-ups. Troubleshoot

processing issues, and root cause analysis. Correct and modify production

processes when necessary. Operate, maintain and repair plastic molding

equipment and downstream production auxiliary equipment. Mold repair and

maintenance.

NDI - ultrasonic testing (approx. 250-hrs. training)

FAI composite inspection & documentation

Newell/Rubbermaid Winfield KS

Process Technician July 1993 to July 2003

Trouble shooting and root cause/failure analysis. Process control. SPC

Documentation and

Reporting. Continuously checked and monitored product using prescribed

quality standards

and specifications. Corrected and modified production processes when

necessary.

Trained in ISO 9000, Lean Manufacturing, 5S, Kaizen

Hazardous Material training, Licensed forklift operator, Confined Space

Entry training

Successfully instructed and led Lockout/Tagout team to improve operations

safety in blow

molding, injection molding, technical services and general plant

environment

Researched and developed new production techniques that resulted in an

annual cost savings

in excess of $350,000

Operated, maintained and repaired plastic molding equipment and downstream

production

auxiliary equipment. First part startups / New mold trials

Mold set-up (mold settings), repair and installation. Hydraulic, pneumatic

and electrical

repair of equipment and machines

Prudential Insurance Co. Winfield KS

Office Manager/Sales November 1989 to July 1993

Specialized in general insurance sales and office management.

Provided financial planning, research and sale of securities-based products

based on

individual needs

High level of customer service

Maintained ongoing accounts

New business development

Compiled lists of prospective clients to provide leads for additional

business.

Wichita Coca-Cola Wichita KS

Quality Control October 1986 to November 1989

Supervised a staff of four.

Conducted all phases of standard industry QA and microbiological testing

and analysis.

Conducted daily quality audits.

Inventory control. Scheduled and planned the need of raw materials

according to production

and warehouse inventories.

Developed and maintained SPC charts and statistical analysis along with

extensive record

keeping and documentation

Operated and maintained bulk delivery and pumping systems.

George W. Wood & Associates Wichita KS

Computer Technician January 1985 to October 1988

Program development, word processing, energy auditing and data gathering

Data entry for energy accounting and management systems and auditing

reports

Grant proposal and bid preparation

Working knowledge of Lotus 1-2-3

Education: Friends University - 2001 Wichita KS

Master's Degree - Management Information Systems

Southwestern College - 1998 Winfield KS

Bachelor of Science Degrees - Business Quality Management

- Manufacturing

Technology

References: Available upon request



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