Connie S. Wilson

***** *. **** *****. . ******, AZ 85739

520-***-**** . abi0bu@r.postjobfree.com

OBJECTIVE

To obtain a challenging position in a stable company where I can utilize my

skills to make a valuable contribution to the organization.

SKILLS

Excellent customer service, written and oral communication, leadership and

mentoring skills

Methodical and efficient, well organized and skilled at troubleshooting and

problem solving

Skilled at Microsoft products, Word, Excel, Access, Power Point, Outlook,

etc.

Microsoft Operating Systems including Windows Server 2000-2008, XP, Vista

and Windows 7

Virtualization technologies including Citrix MetaFrame, Presentation

Server, XenApp, XenServer, VMWare and Hyper-V

Anti-Virus, Backup, Help Desk, Customer Management and other utilities and

applications

Administrative shell scripting, some Powershell scripting, VBscript

Microsoft Office Products Licensing and management

WORK EXPERIENCE

2010 - Current

Owner/Manager and Technical Support Representative

Courtesy Computing

. Provides Technical Support for home, home office and businesses

. Screen and Hire Contract technical support individuals

. Schedule and deploy representatives to homes and offices

5/2004 - 2/2010

I/S Operations Manager and Windows/Citrix System Administrator

CNA National Warranty Corporation . Scottsdale, AZ

. Responsible for managing all activities involving the Microsoft

Windows and Citrix farms, PCs, Laptops, thin client devices, printers,

scanners, switches and hubs.

. Responsible for researching, selecting and ordering all related

equipment

. Adds/Moves/Changes, new builds, upgrades, troubleshooting, repair and

documentation

. Responsible for Desktop Support and Help Desk operations and personnel

. End user account creation, orientation and training and support

. Oracle E-mail account creation and support and some UNIX integration

and support

. Responsible for managing Desktop Support and Night Shift personnel

. Planning, Testing, Implementation and user/personnel training

. Inventory, asset control

. Environment consists of 18-20 servers and approximately 300 users

2003-2004

Cytec Engineered Materials . Tempe, AZ

Windows/Citrix Network Administrator

Sole responsibility for all Windows and Citrix servers for a 24 hour

operation as well as all PCs and Laptops, printers, scanners and switches,

end user support and site security.

2002-2003

American Reliable Insurance . Scottsdale, AZ

Network Analyst

Sole responsibility for all Windows and Citrix servers, lead Desktop, user,

printer and switch support.

1999-2002

G.E. Capital Corporation . Phoenix, AZ

Senior Network Engineer - Windows/Citrix

Responsible for Windows and Citrix servers in a 24 hour, global access

environment as well as support for small, local end user group; thin

clients, PCs and laptops.

1997-1999

Continental Grain Corporation . Chicago, IL

Sr. Windows Administrator

Windows, Novell, Banyan and Citrix administration and support as well as

remote support of multiple locations in four states. Support involved all

aspects of data center support, builds, cabling and termination as well as

frequent travel.

2002 - 2009

Syngress Publishing

Contract Writer and Technical Editor for Citrix Books

Citrix MetaFrame XP and Presentation Server/XenApp Books

CERTIFICATIONS

MCSE(in process of updating), MCP, CCEA, CCA, CNA, CCNA, Six Sigma

Greenbelt (Project Management)

EDUCATION

DeVry Institute of Technology . Addision, IL

BS in Telecommunications Management . Graduated Magna Cum Laude, 1996

DePaul University . Chicago, IL

Masters course work for MS in Telecommunications

Dallas Community Colleges . Dallas, TX

CIS Coursework

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