Customer Service Sales
Resume:
Steven Bruce DeHart
Alexandria, Ohio 43001
abi04z@r.postjobfree.com
SUMMARY:
Manufacturing, Quality, Sales and Service professional with a diverse background including,
Manufacturing Engineering, Quality Engineering, Inside Sales and Customer Service. Strong
quoting and project coordination and administration experience. Excellent relationship
management skills and an effective communicator between the customer, technical, production,
sales and service teams. Extensive experience in new product releases; Project Management
techniques; Lean Manufacturing; MRP; inventory control; customer support and service;
corrective action; process and procedure implementation. Certified lead internal quality and
environmental auditor in ISO9001-2000 and ISO14000.
EXPERIENCE:
MICRO INDUSTRIES 2001- 2008 Lewis Center, Ohio
Inside Sales: Worked directly with the customer to determine best product solutions; prepared
sales quotes based on customer requirements; established pricing and managed the project from
concept to shipment; closed an overseas account in 3 months which resulted $750,000 the first
year; led the effort to implement a new QuoteWorks quoting system improving efficiency in the
quoting process by 50 percent; logged and maintained a customer database; managed the inside
sales activities and supported the outside sales team by reviewing and revising projects including
pricing; provided technical support to the client; monitored pricing and inventory levels of
product; distributed sales leads to sales team and continually evaluated sales productivity;
coordinated the shipping and return of all demo units including issuing RMA's for returned units
for repair; successfully increased the amount of demo returns by implementing a process to better
track returns resulting in a significant decrease in lost inventory; Performed new order entry and
RMA responsibilities.
Quality Engineer: Implemented a lean process for the assembly of mechanical assemblies and
other processes and procedures for the company; performed internal audits; identified problems
related to production, provided root cause analysis and implemented corrective actions; provided
support to the production floor to resolve production issues; analyzed daily production reports to
identify trends and implement corrective action; provided supervisory support to the Quality
Inspection team; wrote inspection plans; used calibration tools to verify product met
specification; wrote ECO’s as required to implement changes to product; verified customer
drawings and BOM's were correct and met specifications for production and new product
releases; worked with the customer to resolve revision change and parts discrepancies;
implemented RoHS compliant parts into production as part of the RoHS initiative; worked with
customers to resolve quality related problems.
SARCOM 1998- 2001 Lewis Center, Ohio
Quality Assurance Specialist: Implemented and improved processes and procedures for the
Operations Center; performed internal quality audits; obtained and maintained ISO certification
for the company; maintained controlled document database; conducted a weekly Management
Review meeting for Operations issues; chaired the quarterly ISO Corporate Steering Team
Meeting; identified root
cause for failures; implemented corrective actions.
VANNER, INC 1994- 1998 Hilliard, Ohio
Manufacturing Engineer: Implemented and improved line processes and procedures; Managed
new product releases into production; Interfaced with Engineering on design changes needed to
improve manufacturing and product reliability; Successfully implemented lean “Cells” resulting
in a 30% increase in on time delivery and a 75% decrease in direct labor variance in three
months; Identified and purchased tooling as required.
Service Manager: Managed and directed all phases of the Service Department including direct
supervision of three technicians; Implemented a KanBan inventory system for all service parts
and assemblies resulting in a 50% decrease in repair lead time; Increased revenue in the Service
Department by approximately 30%.
MEDICAL STRATEGIES 1993- 1994 Columbus, Ohio
Customer Service Representative: Provided technical support to the customer and Field
Technicians; Coordinated the shipment of parts to the customer sites and notification of the Field
Technician for their installation; Provided support to Field Technicians while on site.
Production Specialist: Purchased computer hardware and related components; Assisted in the
implementation of an inventory system to track and identify parts.Implemented a production
process for the assembly of the systems. Performed site installations and training.
COMPUSERVE, INC. 1992- 1993 Columbus, Ohio
Network Control Technician: Provided technical support to the customer and Field Engineers
during site installations.
LIEBERT CORPORATION 1982- 1991 Columbus, Ohio
Production Engineer: Project management responsibilities for prototype builds and release of
new product into the production process including all documentation through the ECN process;
Created and maintained engineering Bill of Materials; Interfaced with R&D on redesigning
electronic controls to improve reliability and reduce costs; Researched, selected and implemented
shipping packaging for electronic product; Reviewed and approved drawings and related build
documents for accuracy; Established relationships with vendors to second source parts; Provided
over $300,000 in cost savings to the company as a member of the Electronics Department Cost
Improvement Team; Provided technical support to the production floor.
Electronic Technician: Implemented a Field Return Department responsible for all returned
controls; Interfaced with R&D, Production Engineering and Customer Service on design changes
needed to correct recurring field failures.
EDUCATION:
CENTRAL OHIO TECHNICAL COLLEGE Newark, Ohio
Associates Degree in Electronic Engineering Technology
OTTERBEIN COLLEGE Westerville, Ohio
Business Administration course work
PERRY JOHNSON LEAD AUDITOR CERTIFICATION COURSE
WILSON LEARNING CENTER- COUNSELOR SALESPERSON SEMINAR
Contact this candidate