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Customer Service Assistant

Location:
Rockford, IL
Posted:
January 16, 2015

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Resume:

Objective:

I am looking to continue my career as an Office Assistant in a position

with the opportunity to utilize and expand my skills as a team player while

securing job stability and benefits.

Computer Experience:

MS Word, MS Excel, QuickBooks

Experience:

American Packaging Machinery, Inc; Woodstock, IL Jan 2010 - April 2014

Office Assistance

Perform daily general office duties. Enter bills and create invoices using

QuickBooks. Compile and maintain paperwork pertaining to payroll using

Qqest time force system. Maintain customer data base for new machine

projects. Assist in creating and put together Machine Manuals. Acted as

customer service help desk for clients regarding service/maintenance

repairs and distributed as needed. Reserve and book travel arrangements for

service technicians for field service calls.

Catholic Charities; Highland Park, IL Nov 2004 - Oct 2009

CNA/Personal Assistant

Performed CNA and healthcare skills for seniors in their home. Provide

assistance with activities of daily living.

The Fountains at Crystal Lake; Crystal Lake, IL Sept 2006 - Oct 2007

CNA

Performed CNA and healthcare skills in LTC facility. Provided assistance

with activities of daily living.

Four M Distributors; Schaumburg, IL Jan 2002 - Nov 2004

Independent Contractor

Chicago Sun-Times newspaper home delivery

Win Stuff LLC; Wheeling, IL June 1999 - Oct 2001

Senior Merchandiser

Increased sales 30% using a self-created merchandising regimen; Trained and

oversaw progress of junior level merchandisers; Ensured service standards

were above expectations at all times; Created service schedule and

servicing standards; Maintained inventory levels and paperwork for Mid-West

region (IL, NW IN, and WI).

Assistant to Area Manager Sept 1996 - June 1999

Performed daily general office/data entry duties; Generated daily paperwork

and progress reports; Reconciled machine cash intake and made bank deposits

daily; Served as a helpdesk for repair issues and scheduled technicians

accordingly; Compiled, maintained and completed all paperwork pertaining to

payroll; Organized training and merchandising meetings; Helped create

policies and procedures for merchandisers.

Education:

Healthcare InServices; Lombard, IL Oct 2003 - Jan 2004

Certified Nurse Assistant training course: Coursework and clinical studies

of nurse assistant skills, patient care and related healthcare knowledge.

Passed the Illinois Nurse Aide Competency Evaluation.

References available upon request



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