Larry Klein

510-***-****

510-***-****

**** ****** **** *******, ** 94611

abhzfy@r.postjobfree.com

Information Technology Executive with over 20 years of experience in all

phases of Information Technology, with a focus on I.T. business alignment,

IT strategies, planning, standardization and support. My previous position

was leading the Information Technology Department for a non-profit Senior

Living Retirement Community and Skilled Nursing organization. Prior to

that I was the Senior Director of I.T. for Amtrak. I have experience in

the implementation of EHR systems, HIPPA requirements, the HITECH Act, the

delivery of strategic IT planning, customer service and support, project

management, cost-cutting, organizational development and team-building, as

well as support and implementation of business solutions into corporate and

remote sites.

MAJOR ACCOMPLISHMENTS

Was hired to replace a generic outsourced I.T. environment and build an in-

house I.T. department and staff to focus on business strategies, planning,

implementing and supporting all forms of business-related technologies,

including an integrated Financial and Clinical application

Created, planned and implemented a robust infrastructure to support health-

care operations, which included Electronic Health Records, HIPPA

requirements and the HITECH act

Working with my business partners, researched and project managed several

application implementations, including an integrated Financial and Clinical

system which would result in Electronic Health Records

Contracted with vendor(s) to supply, maintain and support the clinical

(EHR) applications

Built trust in executive staff, by creating and sharing I.T. Vision, I.T.

Five-Year Plan and Strategies, which were based on the technology aligning

with the business

Researched, selected and project managed the move of infrastructure to a

Virtualized environment in a new CoLo facility, thus allowing for Disaster

Preparedness and Business Continuity

Managed the implementation of standards and processes as they relate to

data back-up and restore, security, software, hardware, voice and data

automation

Project managed and implemented a Point-of-Sale, Electronic Door Lock and

Wireless Resident Internet systems

Researched, selected, project managed and implemented several Aging

Services technologies, both for the business and the residents (wander and

fall management, patient monitoring, etc.)

Created, designed and project managed the implementation of the company

Intranet, using SharePoint Services

Responsible for outsourced Service Desk that was accountable to over 10,000

users across the country

Created an overall Service Desk Improvement Plan at Amtrak which resulted

in a 10% improvement in customer satisfaction

EXPERIENCE

Episcopal Senior Communities

Walnut Creek, CA

Senior Director - Information Technology 12/2007 -

08/2010

Initially responsible for building an in-house Information Technology

department, which was outsourced three years prior. During my tenure, I

built that team of I.T. professionals, who support 350 users in 9

locations, including six locations in a health-care setting. In addition,

I have led the department to both technical and business growth and

improvements. Among those are: Financial and Clinical application

integration, including the roadmap to Electronic Health Records and Aging

Services Technologies; selection and deployment of several POS systems,

development of company Intranet; development of 5-year capital plan and

strategies; implementation of a Facilities Management system; introduction

and implementation of wireless technologies; systems virtualization; I.T.

budget creation/management; ongoing user communications and business

alignment;. Other responsibilities include: I.T. staff management and

direction; business and resident voice systems and applications; resident

technologies; community technologies; I.T. vision establishment and

communication; vendor management (phone, cabling, software, hardware,

service, support); standards and policies for any technology (from copy

machines to resident cable TV to servers/desktops and switches) and project

management.

Amtrak - Oakland, CA

Manager-Information Technology 6/97 - 5/1999

Director-Information Technology 5/1999 - 2/2001

Senior Director- Information Technology 2/2001 - 12/2007

Responsible for over 10,500 users in a de-centralized environment that

encompasses 46 states. Responsible for: End-user support and

communications; IT strategic direction; Service Provider outsourcing

governance; Amtrak Service Desk; Project Management; Peregrine

customization/maintenance/support; customer satisfaction; Quality

Assurance; daily operations; asset management (hardware and software);

software license management and tracking; management of 23

analysts/managers/directors (in multiple sites); desktop management;

hardware and software standardization/deployment/procurement/support; and

I.T. budget creation/management (over $16 million annually). Other

responsibilities include: Amtrak Technology Governance committee member;

member of technical architectural review board; member of Amtrak State

Relationship team (CA, WA, OR, IL, FL); end-user training; vendor

management (phone, cabling, software, hardware, service, support) and

deployment and support of Amtrak proprietary software.

GTE Wireless Service and Products (Verizon), San Ramon CA

Manager - Information Management 12/95 - 5/97

Responsible for a 1000 user environment, including all associated hardware,

software, network operating system, and voice. Staff consists of 21

professionals, including helpdesk agents, end-user support analysts,

telecomm analysts, and LAN administrators.

Manage to a $2.3 million annual budget, which includes support and

maintenance within the current LAN/WAN infrastructure. Also managed

several developmental projects, while allocating and monitoring the

necessary resources to handle 3400 trouble calls per month. Additionally,

responsible for all voice administration, including voicemail, PBX

upgrades, and add-move-change requests.

GTE Data Services (now Verizon), Tampa, FL

Section Manager 1/94 - 12/95

Responsible for the development, implementation, support and management of

GTE application software into international and domestic telephone

companies. System support includes 24/7 coverage for 21 operating

environments. Additionally, responsible for managing a team of analysts

charted with the development and implementation of a Visual Basic, Windows

based telephone trouble tracking and prevention application.

Project management activities include overseeing of: project planning,

project tracking, requirements gathering, systems design, system build,

implementation, and support. Also involved in customer negotiations and

communications, as well as onsite customer checkpoints and presentations.

EDUCATION

University of Redlands, Bachelor of Arts - Management

Santa Monica College, Associate of Arts - Business

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