OBJECTIVE:

Seeking a position in the housekeeping industry where I can further develop my expertise in

housekeeping and managerial skills.

EDUCATION: St. Peter’s High School 1979 - 1981

SUMMARY OF QUALIFICATION:

More than 10 years experience in the housekeeping field

Basic computer and software skills

Great knowledge of proper use and storage of cleaning chemicals

SKILLS:

Strong communications skills

Excellent customer service skills

Very comfortable with assisting customers based on needs and can handle irate customers with a

professional and consistent manner

Very reliable and efficient

Detail oriented

Ability to lead, guide and motivate people at all levels

PROFESSIONAL EXPERIENCE:

Clean Plus Housekeeping Orlando, Fl

Business Owner

2002 - present

Responsible for maintaining clients homes, which includes: laundry, dusting, cleaning bathrooms,

vacuuming, mopping floors, and changing bed sheets

Inspect homes cleaned by employees to make sure the jobs met or exceed clients expectations

Manage anywhere from 1 to 5 employees

Develop strong, trusting and professional relationships with clients

AT&T Wireless Orlando, Fl

Receivables Management Representative

1997 - 2002

Worked in high volume call center receiving incoming calls

Responsible for taking payments on delinquent accounts

Answered questions and educated customers regarding monthly bills and payment options

Assisted in training of new hires which included software training, policies and procedures, and sitting in

on incoming calls

Michaels Italian Restaurant Orlando, Fl

Food Server/Hostess

1991 - 1997

Harry Strauss & Sons Office Products Center

Marketing Support Representative

1986 - 1991

Hyatt Regency Hotel Princeton, NJ and New Brunswick NJ

Cocktail Server/Banquet server and bartender

1983 - 1986

REFERENCES:

Available upon request

Available upon request

MARIANNE NIELSEN

8660 N Atlantic Ave Cape Canaveral, Florida 32920 407-***-**** abhzcm@r.postjobfree.com

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