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Customer Service Manager

Location:
Bel Air, MD, 21014
Posted:
December 30, 2010

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Resume:

*** *. ****** ***** 443-***-****

Circle E-mail

Bel Air, MD 21014 wingedfeet2002@comc

ast.net

Sarah E. Snider

Professional Pharmacy Technician: 10/2009 - Present

experience St. Joseph's Medical Center

Responsible for medication refill daily of Pyxis

machines, unit does packaging medications,

compounding oral solutions, compounding IV

medications in a sterile clean room, daily usage

and knowledge of proper use of the CII Safe,

internal customer service, refill of Operating Room

medication trays and Emergent (code trays) trays.

Experience in purchasing meds and supplies for the

central pharmacy. (Trained to be the buyer PRN)

Pharmacy Technician: 4/2009 - 10/2009

CVS Pharmacy

Responsible for Data entry, production of

prescriptions, weekly order, return to stock

medications, customer service, monthly out of date

returns, and some training of new Technicians

Sales Associate: 9/2007 - 6/2009

Bel Air, MD

Limited Brands

Responsible for sales, providing customer service,

and leadership. Process shipment. Accounting skills

used to close and/or open the registers. Prepare

nightly bank deposits and all necessary closing

responsibilities.

Campaign Director: 2/2007 - 6/2007

Hunt Valley, MD

Team In Training - The Leukemia & Lymphoma Society

Managed Annual fundraising campaigns with

contributionsof$2.2 million. Received Society's

National Highest Net Income Award (by comparable

Chapter) four years running. Created and

implemented strategic operations plan and annual

budget in accordance with Society expectations for

annual campaign growth. Supervised and trained

staff. Responsible for relations with grateful

patients and their families. Identified and

recruited 750-900 new volunteers annually and

cultivated existing volunteers. Managed event

specific volunteer committees. Managed event

specific volunteer committees and established and

enhanced volunteer recognition and incentive

programs.

Senior Campaign Manager: 6/2006 - 1/2007

Hunt Valley, MD

Team In Training - The Leukemia & Lymphoma Society

Managed annual fundraising campaigns with

contribution growth during the period. Managed and

executed an effective budget plan to ensure a 4:1

expense ratio of funds to mission. Achieved program

growth in major market areas and initiated events

in outlying markets. Designed promotional materials

in compliance with the National brand. Identified

and recruited 500-750 new volunteers annually and

cultivated existing volunteers. Managed event

specific volunteer committees. Restructured key

volunteer programs to increase alumni

participation. Established media partnerships to

maximize campaign awareness.

Campaign Manager: 10/2005 - 6/2006

Hunt Valley, MD

Team In Training - The Leukemia & Lymphoma Society

Managed annual fundraising campaigns with

contribution growth during the period. Achieved

program growth in major market areas and initiated

events in outlying markets. Designed promotional

materials in compliance with the National brand.

Identified and recruited 500-650 new volunteers

annually and cultivated existing volunteers.

Managed event specific volunteer committees.

Restructured key volunteer programs to increase

alumni participation. Established media

partnerships to maximize campaign awareness.

Campaign Coordinator: 4/2004 - 10/2005 Hunt

Valley, MD

Team In Training - The Leukemia & Lymphoma Society

Managed annual fundraising campaigns with

contribution growth during the period. Achieved

program growth in major market areas and initiated

events in outlying markets. Designed promotional

materials in compliance with the National brand.

Identified and recruited 450-6000 new volunteers

annually and cultivated existing volunteers.

Managed event specific volunteer committees.

Restructured key volunteer programs to increase

alumni participation. Established media

partnerships to maximize campaign awareness.

Campaign Assistant: 8/2003 - 4/2004

Hunt Valley, MD

Team In Training - The Leukemia & Lymphoma Society

Worked on annual fundraising campaign. Identified

and recruited 450-600 new volunteers annually and

cultivated existing volunteers. Managed data base,

telerecruiting and managed inventory and

distribution of all marketing supplies and

materials.

Administrative Assistant: 6/2000 - 2/2003

Edgewood, MD

HGH Mechanical, Inc.

Restructured and implemented new Employee Handbook.

Responsible for all data entry in customer data

base. Data entry for all accounts

payable/receivable. Dispatching service crews and

receiving all deliveries and freight daily.

Pertinent Skills Proficient in the following areas; computer

software applications, excellent donor and grateful

patient relations skills, public speaking and media

relations

Education 7/2008 - 3/2009 All-State Career-Allied Health

Division Baltimore, MD

Pharmacy Technician

Successful completion of 760 hours. Skilled in drug

preparation, drug therapy, administration of

medications and IV solutions. Proficient in the

following areas: foundations of clinical pharmacy,

pharmacology calculations and drug classifications.

9/1986 - 5/1990 Eastern Vocational-Technical

High School Essex, MD

High School Graduate

Recipient of VICA Scholarship

Recipient of "Bronze E" (Second Highest Honor)

References References upon request



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