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Customer Service Sales

Location:
Titusville, FL, 32780
Posted:
November 04, 2010

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Resume:

Erica E. Lester

**** ******** **** ***.

Apt #**

Titusville, FL 32780

704-***-****

_______________________________________

OBJECTIVE: A highly organized, conscientious individual seeking a challenging, responsible

Position which will provide opportunities for professional growth.

STRENGTHS: Highly motivated, excellent communications, interpersonal and organizational skills,

able to work well independently and as a part of a team. Familiar with various

software programs such as Microsoft Excel and Microsoft Word.

EDUCATION:

September 2000- King’s College

April 2001 Charlotte, North Carolina

Certificate in Accounting

Phi Beta Lambda, Parliamentarian

Dean’s List

September 1996- Central Cabarrus High School

December 1999 Concord, North Carolina

Activities: Color guard and SADD

EXPERIENCE:

July 2006- American City Business Journals

Present Charlotte, North Carolina

Position: Accounting Assistant

*Daily update of advertising control log and open scan control log for management

Review.

*Daily update of credit card sub-control log includes balancing to Chase activity

reports and 2 control logs with credit card transactions.

*Input of invoices and check runs twice monthly, mid-month and last business day of

Month.

*Processed 1099’s yearly.

*Examine and approve the Business Journal, Motorsports and Sports Business Journal,

Edit reports to ensure proper posting.

*Contributed to open scan exceptions by working checks that need to be double-keyed.

*Credit Card balancing through Verisign on a daily basis.

*Assisted in cash room with opening and sorting mail, along with scanning.

*In charge of ordering all office supplies and handling all minor copier issues.

*Set up service calls and maintenance on all printers/copiers/fax machines for the

Office.

July 2004 - Web-Don Inc.

August 2005 Charlotte, North Carolina

Position: Furnish & Install Coordinator

*Responsible for keying and invoicing orders

*Maintain accurate customer files in order to properly track installations

*Responsible for figuring installers pay on a per job basis

*Maintain several spreadsheets to track sales on a daily, weekly, and monthly basis

*Sending and distributing faxes

*Handling customer complaints

*Providing customer service to customers and stores on a daily basis

*Answering telephones

May 2001- Acosta Sales and Marketing

July 2004 Charlotte, North Carolina

Position: Sales Support Coordinator

*Responsible for processing and sending all of the order for the Heinz Carolina

Accounts

*Providing customer service to both in house and out of house customers

*Answering telephone

*Researching and clearing deductions

*Printing checks to pay customers for bill backs

*Sending and distributing faxes

*Filing paperwork in the correct files

*Handling customer complaints

REFERENCES: Available Upon Request



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