PATRICIA J. MOORE

**** ********* ****

Allentown, PA 18106

C 484-***-**** * abhxkv@r.postjobfree.com

SUMMARY

Business Operations Professional with experience in the implementation of

new systems. Project management experience and business analysis

expertise.

Performance Management Systems Implementation

Client Relations Specialist Project Management

Managing Metrics Team Development

EMPLOYMENT

PDS Software - 2/09 - 6/10

HRMS Implementation and Application Support

. Provide support for PDS Vista HRMS fully integrated HR/Benefits &

Payroll software.

. Manage client relationships and resolve issues to ensure timely

payroll processing

. Guide and support clients in setting up open enrollment and benefits

set up

. Creating client service business processes

. Guide and support clients in compliance reporting

. Support implementation and conversion for clients upgrading versions

. Perform testing for specific issues and work with R&D to implement

fixes

Consultant - RMS, Inc. 8/08 - 2/09

Consultant - HRIS system implementation

. Successfully achieved on-time project delivery of Vista HRMS Payroll

application

. Designed General Ledger structure required to support G/L reporting

. Managed vendor for development of customization of check printing

software

. Managed development testing with bank interface files and tax

reporting vendor

. Developed and tested Crystal Reports required to manage process

. Managed payroll testing process and reconciliation of test pay results

against current vendor process

. Developed documentation and training for Payroll staff on new Payroll

process

CIGNA 1/03 - 6/04

Director - Employer Services

Led a team of professionals responsible for the implementation, system set

up and maintenance of all group insurance products and services. Managed

regular calls with clients and claims leaders to ensure effective date

readiness.

. Created and maintained service metrics reports for operation

. Achieved 100% system readiness for all new business effective dates

. Manage IT prioritization for all development and implementation work

. Successfully implemented Six Sigma project to reduce contract

generation cycle time from 69 to 10 days.

. Reduced overall implementation cycle time to improve client experience

. Created tracking and reporting mechanism to quantify non-standard

project impact which resulted in sales process changes to reduce non-

standard contract

MetLife 1/92 - 12/01

Sr. Program Manager- E-business Operations

Developed business requirements and managed systems development and

deployment of enhancements and new releases of MetLife's self service

benefits portal.

. Created system documentation for new functionality

. Developed and delivered training to user community for new application

. Collaborated with clients and business partners to develop repeatable

implementation process

Director - Voluntary Benefits Administration

Managed team of 45 insurance professionals responsible for client

satisfaction in the delivery of administrative services to strategic

clients. Developed and managed $2.5mm department budget.

. Development of ROI model to influence strategic direction related to

systems development for product

. Implemented process improvements that resulted in the ability to

absorb a 20% revenue increase with no administrative budget increase

Manager - Long Term Care Administration

Executed daily operations for staff of 22 Account Representatives and

Billing Analysts in the support of Institutional Long Term Care clients.

. Improved client relationships with key national accounts

. Identified and implemented key performance metrics for team

performance

Manager - Installations

Trained and managed a team of installation analysts responsible for

building data interfaces with corporate clients for the exchange of

eligibility and billing data for voluntary benefits. Managed Client

implementation calls and participated in finalist presentations for key

accounts.

. Managed the implementation of a new billing system

EDUCATION:

Bachelor of Science, Marketing, The University of Illinois - Chicago

PA Licensed Realtor

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