Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Memphis, TN, 38133
Posted:
January 10, 2011

Contact this candidate

Resume:

A NDREA L. JONES

901-***-****

abhx94@r.postjobfree.com

OBJECT I V E:

Seeking employment with a progressive Company or Business where

professional skills and expertise can benefit corporate goals. Offering

a strong background and solid working experience.

SUM MARY OF QUAL I F ICAT IONS:

Credit and Collections – 25+ years experience. Knowledgeable in

Customer relations and accounts receivable. Proven history of problem

solving, telephone collections and organizational skills.

E M P LOY ME N T H istory:

Wurzburg, I nc . 710 S. Fourth St, Memphis, TN 38126

1989 –2008 Position: Credit Analyst

Credit : Opened accounts, set credit limits up to $ 100,000, for

approximately 500 to 850 accounts, approved orders before shipping,

reviewed accounts to update credit limits or change shipping status.

Commercial Collections: Telephone collections, lowering the dso,

collected past dues up to 90 days or negotiated payment arrangements

before making a decision to place with an outside agency, sent letters,

statements and visits when necessary. Researched complaints and

p roblem solving.

Trained new employees in the credit department, knowledge of Accounts

Receivable – cash posting and banking as well as Customer Service –

customer inquiries, problems, order status and shipping methods.

** * **Reason for leaving: to work in a family business ** ** *

F arber Brothers, I nc . Farmville Rd, Memphis, TN

1985-1989 Position: Credit Manager

Credit : established customer accounts, set credit limits, maintained all

aspects of the credit department.

Commercial collections: by telephone, letters or in person, made the

decision when to place accounts with an outside agency, filed paperwork

dealing with bankruptcy, attended all credit related meetings and

i nvolved with wri te offs.

Management: t hree people in the department that did accounts

receivables, cash posting, banking, merchandise returns and credits and

helped with telephone collections or mailings.

** * **Reason for leaving – company sold and moved to NJ * ** **

Previous Employment :

Peterbilt of Memphis - Credit and collections Clerk

O rgill Brothers, Memphis TN - Regional Credit Manager

Dow Corning, Memphis TN – Credit, Accounts Receivable, collections

L. Katherine Jarred M.D. - Bartlett, TN - Receptionist, Front Office

and

Office Manager

References Furnished On Request

.



Contact this candidate