**** ***** ******* ******, ************, FL *****

904-***-****

abhx2p@r.postjobfree.com

James Thomas

Objective

To obtain long term employment with an established collection agency or a collection

position within a law firm, that can provide competitive compensation.

Experience

2007 2015 Crawford Equity Enterprises Jacksonville, FL

Collection Manager

1. Evaluated all collection activities and modified as required.

2. Administered past due accounts and facilitated required decisions.

3. Developed and maintained efficient relationships with partners and clients.

4. Monitored collection activities according to state and federal regulations.

5. Prepared and analyzed reports and recommended improvements.

6. Determined performance minimums and managed tracking of objectives.

7. Excellent communicator, trained and experienced collection agent with exceptional negotiation skills.

2002 2007 Legal Mediation Services New York, NY

Collector

8. Excellent communicator, trained and experienced collection agent with exceptional negotiation skills.

9. Performed research to resolve all billing issues and skip traced all customers to obtain new phone numbers,

location information, assets and any information that may assist in recovering the past due amounts.

10. Facilitated in payment process including negotiation of payment terms, amounts and deadlines, as well as

running the transaction through the companies merchant account interface.

11. Worked and managed past due commercial and consumer debt, pre and post charge off, repossession, and

foreclosure.

12.

1999 2002 Barristers Jacksonville, FL

Collector

13. 3 r d party collections on unpaid medical debts.

14. Received companies top collector award two years in a row and finished month end in the top ten collectors

every month for three years.

15. Developed excellence in collection courses for 1 s t party and 3 r d party collections and several courses on

negotiations and getting the customer to say yes.

16. Was recognized consistently for debtors and account holders calling in to comment on my excellent customer

service.

Education

1995 1999 Englewood High School Jacksonville, FL

17. High School Diploma.

18. Graduated with honors.

Interests

Volunteering, with wife and children, to feed the homeless at local shelters. Working out

and learning new ways to stay healthy. Cooking and creating new recipes. Running with

my three Chihuahuas. Music, both listening and creating.