** ***** ****, *******, ** *****

Mitchell Hutto 919-***-****

abhx17@r.postjobfree.com

PROFESSIONAL SUMMARY

• Over twelve years of hands-on, technical experience as a systems administrator and engineer.

• More than four years of managing teams of enterprise and helpdesk level IT professionals.

• Accustomed to working in a high availability environment.

• Focused on providing excellent service to all customers – internal and external.

• Recognized for providing outstanding leadership and direction to junior personnel.

• Organizational leader promoting excellence and dedication, while always striving to increase motivation and morale.

• Certified Lean Six Sigma (LSS) green belt.

WORK EXPERIENCE

Merge eClinical, Manager, IT Internal Operations

July 2014 – Present

• Manage IT internal operations staffing, including recruitment, supervision, scheduling, development, performance evaluations,

and disciplinary actions.

• Direct supervision of internally focused system administrators.

• Manage service performance for internal departments.

• Oversee the deployment and maintenance of internal services and infrastructure.

• Serve as an effective, positive team leader, fostering a customer-focused culture.

• Align IT internal processes and workload with current business directions.

• Recommend strategy and improvements for information security policies and procedures.

• Identify and communicate possible improvements in IT processes.

• Responsible for all IT related purchases and vendor management.

• Design, write, implement, maintain and ensure compliance with internal IT SOP’s.

• Facilitate team, management, and vendor/partner meetings.

• Leads and participates in IT projects to reduce defects, cost, or cycle time on a quarterly basis.

• Provide accurate and timely status reports on all activities to project leaders/supervisors as necessary.

• Execute and update on-boarding processes - account creation, user environment, orientation, and office services.

• Architect and administer Microsoft Active Directory, Office 365, Windows operating systems, Group Policy, file services,

directory structure, rights and security, SAN infrastructure and storage strategy, and virtual machine environments.

• Mentor staff on all technical areas of responsibility.

• Maintain high level of technical expertise and perform senior level systems administration and engineering work.

• Participates in 24x7x365 on-call rotation to support level II and III technical issues involving systems on the enterprise

information systems.

• Key player in the disaster recovery plan.

Merge eClinical, Senior Systems Administrator

August 2010 – July 2014

• Propose, plan, execute, and manage IT projects to reduce defects, cost, or cycle time.

• Procure hardware and software to support the enterprise. Manage vendor contracts and license renewals.

• Lead and participate in LSS express workouts, focus groups, and DMAIC projects.

• Successfully conducted and completed a LSS DMADV project to launch a new flagship product that has seen massive adoption

and provided significant profitability.

• Facilitate meetings, applying LSS tools to drive groups to consensus.

• Create and maintains work instructions, SOP’s, technical diagrams, and other requested documentation.

• Manage service performance for internal departments, and work closely to ensure all customer needs are met.

• Share professional knowledge, instruct, and mentor junior administrators to foster further development.

• Design, deploy, and maintain production and back office servers running Windows Server 2003, 2008, and 2012 in national and

international locations.

• Responsible for a multitude of services including Microsoft Active Directory, DNS, DHCP, IIS, Apache Tomcat, network load

balancing, WSUS, file services, badge access, VoIP, etc.

• Monitor and maintain Microsoft Exchange 2003 cluster, providing email services to users and applications.

• Configure and administrate all Office 365 services including Exchange Online, Lync Online, SharePoint Online, and Windows

Azure.

• Monitor and maintain intranet web servers running Microsoft Office SharePoint Server 2007 with a SQL 2008 backend.

• Operate as the primary SAN administrator, supporting several EMC and NetApp SAN’s in local and remote locations.

• Responsible for multiple VMware clusters, to include applying upgrades, virtual machine provisioning, backups, etc.

• Install, manage, and support end user systems and servers, including operating systems, office applications, and custom

packages. Diagnose and replace defective software and systems.

• Assist in supporting the network infrastructure.

• Architect and audit backup strategy and software/hardware inventories.

• Routinely automate tasks utilizing custom written batch files.

• Provide support for mobile devices running Android, iOS, BlackBerry, and Windows Phone 8.

• Serve as an escalation point to a global 24x7x365 helpdesk.

• Participates in 24x7x365 on-call rotation, monitoring servers and services with Argent and Nagios.

ESP, Inc. (Tactical Battle Command), Field Systems Engineer

July 2009 – June 2010

• Lead East coast regional trainer of system administration development courses.

• Conducted in-depth training, to 100+ junior systems administrators, on several subjects to include designing, building, and

managing Microsoft Windows Server environments; VMware implementations and environments; Cisco routers and switches;

NetApp SAN configuration and management; etc.

• Supported numerous organizations with planning, designing, and implementing enterprise level services and servers.

• Attended field exercises with multiple military organizations, filling the role of a SME and mentor to organic systems

administrators.

• Developed and delivered custom documentation and utilities to each supported organization.

• Traveled frequently to work with groups of varying degrees of knowledge and act as an onsite consultant for their enterprise

environment.

• Provided remote support to a number of military units spread across the globe.

• Designed, deployed, and maintained customer environments and services including Microsoft Windows Server 2003 and 2008,

Exchange Server 2003 and 2007 clusters, SQL Server 2005, Active Directory, DNS, MOSS 2007, Adobe Connect, Ventrilo,

VMware, SCOM, NetApp SAN’s, VMware, etc.

• Routinely automated tasks utilizing custom written batch files in Windows and ESX environments.

eTrials Worldwide, Inc., Systems Administrator

April 2008 – June 2009

• Managed multiple production and back office servers running various releases of Microsoft Windows Server in a high

availability environment.

• Installed and configured rack mount hardware in local and remote datacenters.

• Monitored and maintained the Exchange cluster to include individual user mailboxes, shared mailboxes, distribution groups,

contacts, public folders, and address lists.

• Maintained the Active Directory infrastructure to include users and computers, domains and trusts, and group policies.

• Deployed, monitored, and maintained clinical trials data capture websites.

• Utilized Symantec Backup Exec for backing up and restoring files.

• Served as an escalation point for a 24x7x365 helpdesk.

• Routinely automated tasks utilizing custom written batch files.

• Provided desktop support services to internal users.

• Participated in the 24x7x365 on call rotation.

• Authored SOPs and other technical documents.

US Army, Senior Systems Administrator / IT Manager

February 2005 – March 2008

• Managed a team of IT professionals who designed, implemented, and maintained the unit's entire enterprise architecture.

• Directed a team of helpdesk technicians that provided customer service to the command group, staff, and subordinate units.

• Provided team leadership and direction, managed day-to-day activities, assigned work, and performed employee evaluations.

• Conducted training and mentored team members.

• Configured and managed all aspects of the Microsoft Windows Server 2003 operating system, to include, Active Directory,

DHCP, DNS, WINS, replication, group policies, etc.

• Built and maintained the unit's Microsoft Exchange 2003 server to include individual user mailboxes, distribution lists, public

folders, etc.

• Built and maintained Symantec Antivirus servers, SharePoint 2003 portals, SQL servers, Adobe Connect servers, and common

access card authentication servers.

• Worked with Retina to ensure servers and workstations were patched and compliant with standard procedures.

• Supported both classified and unclassified networks.

• Worked with other units to resolve complex issues.

Routinely automated tasks utilizing custom written batch files.

Authored SOP’s, work instructions, and other documentation.

US Army, Systems Administrator

July 2002 – February 2005

• Team member responsible for multiple servers running Microsoft Windows Server 2000 and 2003.

• Assisted in maintaining all aspects of the Microsoft Windows Server 2003 operating system, to include, Active Directory,

DHCP, DNS, group policies and others.

• Provided extensive customer service to internal users.

• Designed and implemented several websites.

• Aided in maintaining unit file server services.

• Assisted with the management of the unit's Microsoft Exchange Server.

• Supported both classified and unclassified networks.

EDUCATION

University of North Carolina at Pembroke – Currently attending for Business Administration with a concentration in Management

Institute for Process, Leadership, and Quality Improvement – LSS green belt; statistics for black belts

ONLC Training Centers – Core Functions of Microsoft Exchange 2013

Microsoft Workshop PLUS – Exchange Server 2007: Mail Flow and Transport; Exchange Server 2007: Disaster Recovery

ECPI – A+ Certification Prep

US Army Schools – Information Systems Operator/Analyst courses, Solaris Systems Administrator, Basic Tactical IT Networking

(Cisco), Information Management Officer

AREAS OF EXPERTISE

• •

Leadership Management

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Microsoft Windows Server 2003, 2008, 2012 Scripting

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Microsoft Windows XP, Vista, 7, 8 Group Policies

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Microsoft Exchange 2003, 2007, 2013 Network Cabling

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SharePoint 2003, 2007, 2013 Troubleshooting

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Office 3565 Customer Service and Support

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Active Directory DNS

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Windows Azure and DirSync IIS

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WSUS VMWare

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