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Customer Service Quality Assurance

Location:
Tampa, FL, 33618
Posted:
February 02, 2011

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Resume:

JERI TURNER

***** ********* *****

TAMPA, FL ****8

813-***-****

813-***-**** (Cell)

abhvyf@r.postjobfree.com

QUALIFICATIONS SUMMARY: Professional Accounting and Analysis with over

10+ years experience

SKILLS: Advanced level experience in

Excel with working knowledge in Microsoft

Office Suite 2000, 2002, 2003, 2007 and Media Center

2005 including PowerPoint, Access and Outlook; Working

knowledge of Lotus Notes 7; Intermediate level in

Peoplesoft Financials 8.4 and Oracle Financials 9

EXPERIENCE:

Dec-2008-April-2010 Amscot-Tax preparer

. Prepared tax returns for individuals

. Greeted 50 plus customers

. Quality assurance phone calls to previous

customers-customer service

Mar-2007 -Aug-2008 Accountemps (Temporary Agency)

USF

Reconciliation Specialist

. Performed reconciliation for large credit

card bank accounts

. Worked with excel to construct large

spreadsheets to perform the reconciliation

. Made calls to customers confirm deposit

amounts

Money Gram

Cash Reconciliation Specialist

. Worked with 100+ customer's accounts to fix

past errors on their cash disbursements

. Performed customer service calls for quality

assurance of bank account transactions

Oct-2005 - Nov-2006 Accounting Principals (Temporary Agency)

Cemex

Accounts

Payable Clerk

. Worked with customers on the phone to bring

the accounts payable current

. Used JD Edwards software to process queries

and data entry

. Posting to general ledger for 100+ accounts

JPMorgan Chase

Reconciliation Accountant

. Reconciliation of fixed assets, health

savings accounts

. Worked with electronic funds queries to bring

forth the information

Jul 2002 - Sep 2005 Citigroup, Tampa, FL

Fixed Asset Accountant and Analyst

. Performed reconciliation of 1000+ assets on

the Peoplesoft and NACB legal ledgers to the

Citigroup Oracle Financial general ledger

. Worked on reconciliations using the general

ledger and balance sheet

. Provided quarterly cash flows to the Citigroup regulatory

reporting department

. Trained the regulatory reporting unit on procedure of the

cash flows

. Performed Business Analysis with mergers and

acquisitions

May 2000-May2002 Tampa Tribune

Full Charge Bookkeeper

. Performed full charge bookkeeping on Peoplesoft for two

affiliate papers

. Processed and submitted trial balance, profit and loss

statement, and balance sheet to controller,manager,

president and publishers

. Processed journal entries for deferrals and accruals to

the general ledger

EDUCATION/TRAINING:

B.S. in Accounting 2010

University of South Florida, Tampa, FL

AA Degree in Business Administration Florida Community College,

Jacksonville, FL



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