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Customer Service Administrative Assistant

Location:
Anaheim, CA, 92804
Posted:
January 05, 2011

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Resume:

**** * ******** ****** #*

Anaheim, CA *****

Tel: 714-***-****

Cell: 714-***-****

abhvn6@r.postjobfree.com

Anne-Marie Polisciuc

Summary

A detail-oriented, proactive self-starter with the ability to multi-task,

prioritize and work independently. Strengths include excellent

verbal/written communications, decision making, leadership, creativity,

organizational and relationship-building skills. Values and exhibits

integrity and accountability; produces quality work.

Computer Skills

Microsoft Word, Excel, Outlook, Microsoft Project, PowerPoint,

Clarity/Niku, Lotus Notes, Visio

Experience

IEEE Computer Society (Temporary assignment)

Conference Organizer Group

September 2008 - May 2009

The IEEE Computer Society manages approximately 150 conferences world wide

each year.

. Assist Conference Planners with setting up conferences in database.

. Assist General Chair/Finance Chair of conferences with submitting

conference budget and conference details in database. Also assist

conference organizers with setting up account and User ID's.

. Troubleshoot problems regarding access to database.

. Track that all necessary documentation has been received

. Maintain Conference Status Report and various financial reports

. Maintain Conference Calendar on Web Site

Adecco/Other Staffing Agencies

Administrative

May 2007 - August 2008

. Project Coordinator for small and medium size organizations.

. Completed multiple contract assignments including customer service and

administrative assistant.

. Duties included general office, customer service, event coordination,

processing orders/payments etc.

CIBER, Inc (Toyota Motor Sales) Torrance, CA (Contract)

Project Coordinator

January 2007 - 30 March 2007

. Track actuals and ETC within Clarity for various maintenance and support

projects

. Assist with Work Breakdown Structure and transferring collected data into

Project Plan

. Prepare Dashboard Reports to track Milestones using Visio

. Set up new resources with workstations, LAN Id's etc

Keane, Inc. (PacifiCare Health Systems) Cypress, CA

Project Support Administrator

May 2004 - December 2006

. Manage MS Project plan within MSP and Clarity including resource

leveling, working with

Team Leads to forecast and manage actuals plus forecast to budget.

. Run various reports within Clarity to track history and trends of

projects

. Liaison between Keane and client for timekeeping and budgetary issues

. Developed reporting tracking systems for project status reports used at

upper management level

. Track Budget Problems and Trends for User and Maintenance Support

Projects

. Reconciliation of contractor billable hours vs project hours in Clarity

and head count for Resource Leveling reports

. Develop and maintain database of contractors (rates, projects assigned

to, roll on/off dates)

. Train and assist new hires in the use of the Clarity tool. Also hold

workshops for employees when new implementations rolled out.

. Responsible for coordinating Organization Charts and resource allocation

changes

. Create project schedules, plan resources and forecast budgets

. Plan and coordinate Project Status meetings, prepare agenda etc

. Day to day management of all administration duties for department of 100

(supplies, travel, etc)

. Facilitate the on-boarding process of new hires by submitting new

computer ID, desk setup and other requests

June 2002 - October 2003

Various Temporary Administrative Assignments in Wellington, New Zealand

for the following:

. Hon Chief Justice of New Zealand

. Ministry of Health - Clinical Services Strategy

. Ministry of Health - National Screening Unit

. Travel Agents Association

PacifiCare Health Systems, Cypress, CA 1998 - 2002

Administrative Assistant to Director Information Systems

Provide administrative support to the Director, Information Technology

. Coordinate and schedule appointments, meetings and travel arrangements

. Day to day management of all administration duties for department of 45

staff

. Serve as administrative liaison with personnel within and outside the

organization regarding administrative issues related to vendor

acquisition, purchasing, personnel, facilities and operations

. Prepare letters, memos, reports and presentations

. Monitoring of monthly budget objective

. Diary management and coordination of meetings

Education

St. Catherine College, Wellington, New Zealand

References

Available upon request



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