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Engineer Customer Service

Location:
South Brunswick Township, NJ
Salary:
110,000
Posted:
January 15, 2015

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Resume:

HAROLD LIGGINS

908-***-**** ( abhvmx@r.postjobfree.com ( DAYTON, NJ 08810

www.linkedin.com/in/haroldliggins/

SENIOR MANUFACTURING ENGINEER

Cost-conscious chemical engineer and business leader with 25 years of

success

optimizing productivity while improving quality and safety in large-scale

manufacturing environments.

Technical Expertise: Specialize in state-of-the-art process and

environmental engineering. In-depth experience with high-value and high-

volume powder and polymer products. Quickly learn new sciences. BS in

Chemical Engineering and MBA.

Results Achievement: "Go-to" manager throughout career selected to lead

cross-functional teams for critical projects. Proactively recommend and

implement initiatives to reduce costs and inefficiencies and accomplish

corporate objectives.

Team Leadership: Collaborative engineer able to build consensus among

fellow employees and establish productive external relationships with

customers, environmental agencies, and suppliers. Experienced trainer,

mentor, and supervisor.

Core Skills

PROCESS ENGINEERING ENVIRONMENTAL ENGINEERING OPERATOR TRAINING

EFFECTIVE COMMUNICATION VALUE STREAM MAPPING PRODUCT SCALE-UP

COST CONTROL / SCRAP Lean Manufacturing / Six Statistical Analysis

REDUCTION Sigma Quality Assurance

Title V & OSHA Compliance Cross-Functional Leadership

Professional Experience

FERRO CORPORATION - SOUTH PLAINFIELD, NJ

Senior Process and Manufacturing Engineer, Electronic Materials Division

2007-2014

Expertly managed production for manufacturer of high-value silver-based

materials used in the electronic and solar industries. Lead process and

environmental engineering, complex cross-functional projects, operator

training, safety, quality, and equipment maintenance. Became Ames

Goldsmith employee after division sold in November 2013.

. Recruited for process engineering and safety skills to fix safety issues

and get plant up and running after a costly 3 month shut-down. Assessed

crisis, implemented solutions, and re-opened plant in 1 month with no

future shut-downs.

. Led process engineering for Silver Coated Aluminum and Copper Powder

processes. Mastered assigned products and became lead process engineer

for Silver Flaking, a high-value material generating 40% of division

revenue.

. Directed team of scientists and operators to improve 50% First Pass

Acceptance (FPA) rate for critical high-volume silver product. Conducted

data analysis and experiments to raise FPA to 100% and decrease product

cost by 40%.

. Executed new product scale-up and created batch processes for solar

expansion. Authored disciplined quality and safety processes. Handled

international customer issues, negotiated supplier terms, and qualified

raw materials.

. Trained operators and cross-trained plant employees to broaden staff

knowledge and collaboration.

. Managed multiple customer product specifications by creating

sophisticated cost models and assessing process capabilities via SAP,

Excel, and Minitab, resulting in cost savings, less rework, and higher

customer satisfaction.

. Continually increased process efficiency via Value Stream Mapping and

regular audits of batch processes.

. Recommended capital improvements and equipment modifications to improve

efficiency and safety of operations. Presented cost-benefit analyses

enabling corporate leadership to prioritize long-term capital spending

initiatives.

. Installed and monitored environmental control systems and completed

survey of 3 areas for Title V review.

HAROLD LIGGINS

908-***-**** ( PAGE TWO

Professional Experience (Continued)

ARKEMA, INCORPORATED - BRISTOL, PA

Senior Process and Manufacturing Engineer

1989-2007

Successfully scaled-up and commercialized over 50 high-value added polymer

products to increase year-over-year earnings. Progressively took on larger

volume, higher value-added products throughout tenure. Improved

operational productivity through proactive project management and creation

of engaged teams with a sense of ownership. Key achievements included:

Enhanced employee performance and professional development:

. Recruited, trained, and supervised Drexel University Co-op Engineering

Interns. Developed and assigned projects.

. Provided technical mentorship to employees including research engineers

and management.

. Increased employee performance by assembling a team of plant operators

and supervisors to analyze training, scheduling, and operations.

Implemented new SOP's and performance evaluation indices for heightened

efficiency.

Significantly increased profitability:

. Reduced costs by $2M per year through prominent technical role in large-

scale manufacturing restructuring project.

. Lead a team in reviewing the economic viability of a critical process

unit and wrote technical upgrade package outlining how to improve

business profitability by $4.7M per year.

. Saved the company $185K per year by researching and developing a new

technology for coloring clear acrylic resins.

Led vital process and safety initiatives:

. Directed a cross-functional team composed of sales, R&D, and engineering

to redesign a labor-intensive production process and recommended

equipment upgrades to improve both efficiency and safety.

. Supported customer service in determining the root cause of customer

concerns and executing process improvements.

. Alleviated customer complaints and associated costs through process

improvements to a critical compounding line.

. Developed standard operating procedures for operational processes and

OSHA regulations to increase safety awareness and productivity within the

organization.

Education

MASTER OF BUSINESS ADMINISTRATION, MBA

Rider university - Lawrenceville, NJ

Bachelor of Science in Chemical Engineering

CARNEGIE MELLON UNIVERSITY - Pittsburgh, PA

Professional Development Courses

LEAN SIX SIGMA GREENBELT 2 WEEK COURSE

Leadership, Lean Manufacturing, Value Stream Mapping, Time and Situational

Management, Applied Statistics

Root Cause Analysis, Problem Solving, Team Building, Motivation,

Communications, Conflict Resolution

Software Skills

PROFICIENT IN MINITAB STATISTICAL SOFTWARE, MS EXCEL, WORD, AND POWERPOINT.

FAMILIAR WITH SAP



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