Patricia J. Moore

**** ********* **

Allentown, PA

abhvbd@r.postjobfree.com

484-***-****

Summary:

Project Management Professional with hands-on experience in the

implementation and support of HRMS application. Expertise in the

implementation of new programs and systems, process improvements and

maintaining outstanding client relationships.

Employment:

HRIS Operations Consultant - 6/10 - Present

Independent consultant providing businesses with project support and

guidance in implementing and improving business processes:

. Performed audit of employee benefit plan data and implemented

corrective action plan to maintain compliance

. Gathered all required data to create Affirmative action plans to

maintain compliance

. Planning for HRIS system upgrade.

. Designed new business process to support new product launch

PDS Software/Consultant - 08/08- 6/10

HRMS Implementation and Application Support/Consultant

Provide implementation services and on-going support for fully integrated

HRIS system.

. Successfully achieved on-time project delivery of Vista HRMS Payroll

application

. Guide and support clients in setting up open enrollment and benefits

set up

. Designed General Ledger structure required to support G/L reporting

. Managed vendor for development of customization of check printing

software

. Managed development testing with bank interface files and tax

reporting vendor

. Developed and tested Crystal Reports required to manage process

. Manage client relationships and resolve issues

CIGNA 1/03 - 6/04

Director - Employer Services

Manage a team of professionals responsible for the implementation, system

set up and maintenance of all group insurance products and services.

Managed regular calls with clients and internal business partners to ensure

operation readiness as well as managing escalated issues.

. Created and maintained service metrics reports for operation

. Achieved 100% system readiness for all new business effective dates

. Reduced implementation cycle time for small business clients from 69

to 15 days

. Created tracking and reporting mechanism to quantify non-standard

project impact which resulted in sales process changes to reduce non-

standard contracts

MetLife 1/92 - 12/01

Sr. Program Manager- E-business Operations

Managed systems development and deployment of MetLife's self-service

benefits portal.

. Created system documentation for new functionality

. Developed and delivered training to user community for new application

. Collaborated with clients and business partners to develop repeatable

implementation process

Director - Voluntary Benefits Administration

Managed team of 45 insurance professionals responsible for client

satisfaction in the delivery of administrative services to strategic

clients. Developed and managed $2.5mm department budget.

. Development of ROI model to influence strategic direction related to

systems development for product

. Implemented process improvements that resulted in the ability to

absorb a 20% revenue increase with no administrative budget increase

Manager - Long Term Care Administration

Executed daily operations for staff of 22 Account Representatives and

Billing Analysts in the support of Institutional Long Term Care clients.

. Improved client relationships with key national accounts

. Identified and implemented key performance metrics for team

performance

Manager - Installations

Trained and managed a team of installation analysts responsible for

building data interfaces with corporate clients for the exchange of

eligibility and billing data for voluntary benefits. Managed Client

implementation calls and participated in finalist presentations for key

accounts.

. Managed the implementation of a new billing system

EDUCATION:

Bachelor of Science, Marketing, The University of Illinois - Chicago

PA Licensed Realtor

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