Michael Stumbaugh

**** ********* ********** *** ****

Jacksonville, Florida 32211

904-***-****

abhv4w@r.postjobfree.com

Summary of Qualifications

Highly motivated and skilled collections representative, with many years’ experience. Able to work in a

fast paced environment, while maintaining quality service.

Key Skills

• • Judgment and Decision Making

Active Listening

• •

Coordination Speaking

• •

Social Perceptiveness Critical Thinking

• •

Negotiation Reading Comprehension

• •

Persuasion Writing

Relevant Experience

• Arrange for debt repayment or establish repayment schedules, based on customers' financial

situations.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to

solicit payment.

• Advise customers of necessary actions and strategies for debt repayment.

• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable

checks, or to return merchandise.

• Confer with customers by telephone or in person to determine reasons for overdue payments and

to review the terms of sales, service, or credit contracts.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Answer customer questions regarding problems with their accounts.

• Record information about financial status of customers and status of collection efforts.

• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies,

credit bureaus, or through the questioning of neighbors.

Work History

Diversified Consultants, Inc. 3/04 – 12/07, 2/14 – 11/14 Jacksonville, FL

Tele-Com Debt Collector

Stellar Recovery 6/11 – 2/14 Jacksonville, FL

Collections

Diversified Professional Services 6/07 – 9/10 Jacksonville, FL

Crew Chief-Operations Manager-Installer

Education and Training

High School Hot Spring, Diploma, Austin Community College, Building Construction Technology -

Austin Texas, Wildland and Grassland Firefighter, Volunteer