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Customer Service Manager

Location:
Los Gatos, CA, 95033
Posted:
January 13, 2011

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Resume:

Shirley Julian

*** ******** *****

Los Gatos, CA 95033

408-***-****

OBJECTIVE: To establish a career that will be both challenging and

offer an opportunity for continued growth.

EXPERIENCE: HUMAN RESOURCES MANAGER/ADMINISTRATIVE ASSISTANT

(September 2004-Present)

Strawn Construction, Inc., San Jose, CA

. Providing administrative support to the President

and Project Managers

. Supervise and manage administrative staff

. Responsible for processing payroll, accounts payable

and accounts receivable

. Maintain employee files, 401K plans, health plan

. Establish and maintain long-term client and vendor

relationships

. Process contract documents-agreements, insurance

certificates, payment & performance bonds closeout

documents & as-built drawings, process payment

applications, invoices and change orders, process

submittals

FINANCIAL ADMINISTRATOR (December 2001-Present - Part

time)

Ridge Medical Designs, Inc., Los Gatos, CA

Benchmark Devices, Inc., Los Gatos, CA

. Board Member - Assistant Secretary

. Handle company books, payroll, accounts receivable,

accounts payable and invoicing

. Manage vendor files

. Provide administrative support

STAFFING SUPERVISOR/CUSTOMER SERVICE MANAGER. (July 1998

September 2004)

Iron Mountain, Inc., San Jose, CA

. Supervised and managed offsite staff

. Established and maintained long-term client

relationships

. Responsible for customer's destruction of records,

ensuring company and customer compliance

. Communicated with internal departments conducting

research for customer documentation

. Performed internal audits on procedures and

documentation

RECORDS ANALYIST (August 1995-April 1998)

Iron Mountain, Inc., San Jose, CA

. Designed, implemented processes and procedures

towards client's records management program

. Primary onsite records management liaison between

Iron Mountain and clients.

. Interfaced with the client's legal department to

facilitate the destruction of records for proper

legal compliance.

. Responsible for maintenance of client's database

manuals, customer handbooks, and records

administration manuals.

. Provided training courses for client's department

managers and employees

CUSTOMER SERVICE REPRESENTATIVE/OFFICE MANAGER (May 1991-

August 1995)

Iron Mountain, Inc., San Jose, CA

. Provided administrative support to the Vice President

of Operations and Sales Department

. Planned and coordinated travel arrangements and

managed office activities/support services

. Processed customer orders and researched customer's

lost documentation

. Interacted with numerous departments, provided

administrative assistance on special projects and

prepared customer reports

EDUCATION: SAWYER BUSINESS COLLEGE (April 1991)

Office Administration/Word Processing Certification

ASSOCIATE OF ARTS - LIBERAL ARTS (1987)

Foothill Community College, Los Altos Hills, California

REFERENCES: Provided upon request



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