Reginald Robinson

**** ******** ***. *********, ** 44105

Cellular: 216-***-****

abhu80@r.postjobfree.com

Qualifications

High energy, results-oriented professional with extensive experience in handling key accounts, queue management, customer service, accounts receivables and payables that consistently achieves targets and exceeds goals, innovative problem solver with effective planning and prioritizing skills. Team player that maintains a positive attitude while performing in a fast-paced, deadline-oriented environment.

Experience

Woodhill Fashion’s; Cleveland, OH; July 2012 - Present

Sales Manager

• Recruit and select service-minded Sales Professionals.

• Train, motivate and develop a selling team to reach their fullest potential and to maximize business opportunities.

• Create a positive work environment that results in retention and turnover reduction.

• Monitor and address performance issues on a timely basis.

• Ensure all procedures, policies, exposure standards and shortage awareness are thoroughly understood.

• In conjunction with the Merchandise Managers, plan and execute floor moves, merchandise placement and sales promotion set-up.

Amazing WOK; East Cleveland, OH; February 2011 - July 2012

Delivery Driver

• Delivers items by identifying destinations; establishing route; unloading items; maintaining schedule.

• Develops sales by reviewing standing orders; analyzing sales; recommending changes and new products; taking and placing orders; calling on potential customers.

• Serves customers by understanding and resolving or forwarding complaints; adjusting orders.

• Obtains payment by accepting cash, checks, and credit card payments.

• Maintains safe operation and clean appearance by complying with organization operational policies, procedures, and standards, as well as state and local driving rules and regulations.

GC Services/GMAC Financial Services, Middleburg Hts, OH; June 2005 - June 2008

Portfolio Analyst

• Answer incoming calls on a multi-line switchboard.

• Contacting past due accounts via phone.

• Maintaining accurate collection notes on past due accounts.

• Communicating calmly with guests who may be upset.

• Assist customers with bill payments, accept check, credit and OR debit card payments over the phone.

• Filing and other duties as assigned.

Education

Cuyahoga Community College; Cleveland, OH

References available upon request

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