Engineer Manager

Christopher Dean Nagel

**** ***** *****

Arvada, Colorado 80007

*****.*****@*****.***, Mobile: 720-***-****, Home: 303-***-****

TECHNICAL EXPERIENCE

System administration experience with Solaris(SPARC and X86), Ubuntu,

RedHat, Suse, HP-UX, AIX, Windows 7/VISTA/XP/2000/NT

Virtual Desktop Infrastructure design, build and support with VirtualBox

for Windows, OpenSolaris, and Ubuntu on Sun Ray Thin Clients

Network design experience in TCP/IP

Composed system design specifications for project proposals

CAREER RELATED EXPERIENCE

IBM

(May 2010-present)

Unix Subject Matter Expert

-System Administrator with responsibilities in the areas of system

performance monitoring and tuning, kernel re-configuration and patching,

system upgrades, network troubleshooting, and system security.

-Design, Recommend, and Implement Unix, Veritas Storage Foundation, and

Oracle Solaris Cluster infrastructure solutions for IBM client.

-Follow Good Documentation Practices when performing Qualification and

Operational Qualification on server hardware/software configuration

-Administer internal and external space allocations, in conjunction with

the Storage Management team.

Sun Microsystems

(January 1996 - February 2010)

Senior Technical Support Engineer

(May 2000-February 2010)

Architected latest hardware, software, networks and delivered 12 annual

(120+) worldwide technology

conferences to global sales teams.

-Architected Internet Cafe with redundant systems and external storage,

providing 90 desktops to sales

teams at over 60 conferences.

-Reduced fixed costs by 6% by developing new staging areas and labs to

enable shorter shipping

distances.

- Demonstrated scalability of Smart cards (hot desking) for Sun Ray Thin

Clients at conferences.

Developed internal sales portal used by all corporate marketing and

engineering teams.

Technical Support Engineer

(November 1998-May 2000)

Provided Tier 2 and Tier 3 technical support to customers on entire Sun

hardware line and managed

the escalation, identification, tracking of hardware calls.

Develop Transfers of Information on new products and methods to engineering

teams.

Technical Support Manager

(October 1997-November 1998)

Controlled a $3 million capital hardware inventory and an annual budget of

$1 million.

Directed 4 technical engineers supporting over 20 corporate trade show and

strategic partner events worldwide.

Developed marketing jumpstart server program that enabled faster system

builds and redeployments

in support of multiple conferences per month.

Provided training and documentation for event team on the latest Sun

hardware/software technologies.

Technical Support Engineer

(January 1996-October 1997)

Technical engineer supporting 8 corporate marketing conferences.

System Administrator responsible for installing OS, patches, QA and testing

of Sun software and third party products.

Administer Netra J server software for Java Technology Computing at

programs and events for the JavaStation Thin Client Network Computer.

SSDS, Inc.

(June 1994-December 1995)

Senior Consultant

System Administrator responsible for installing OS, patches, QA and testing

of Sun software and third party products.

Configuration of a Wide Area Network (T1's) for the California County of

San Jose.

3 different engagements providing project turnaround, database tuning for

Informix systems.

Installation and support of firewall servers using the Firewall-1 software

product in support of Sun

Microsystems Service contracts.

Consilium

(December 1990-June 1994)

Programmer/System Administrator

Responsible for managing 24 hour by 7 day Unix system reliability.

Managed and developed VAX/VMS and HP-UX systems for 8 sales/marketing

teams.

Architected Local Area Network using Novell Netware for Human Resources.

Technical writing(Program/System documentation, Training manuals).

Federal Emergency Management Agency

(May - November 1990)

Disaster Assistance Employee Network Manager

-Configuration of Local Area Network for Disaster Field Offices.

-Installed and maintained Advanced Revelation which enabled for the

development of mission critical applications for the Disaster Field Office.

EDUCATIONAL BACKGROUND

Bachelor of Science, Viterbo University, La Crosse, Wisconsin

Graduation Date: May 1990

Major: Computer Information Systems

Sun Storage Archive Manager and QFS Administration 5.0

Oracle University Training, August 2010

Sun Cluster 3.2 Administration

Oracle University Training, September 2010

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