Sonia Kumar
*** ******** ( BELMONT, CALIFORNIA 94002
abhtmi@r.postjobfree.com ( Home Ph No: 650-***-****
Customer service Position
Highly energetic clerical assistant with diversified experience in retail
sales, office administration and phone research.
Proficient in basic MS Professional applications (Word, Excel, Power
point). Effective oral and written skills; self motivated; excellent
aptitude for detail; team player; flexible, positive and innovative with
excellent interpersonal skills. Demonstrated expertise in problem
resolution. Meets work deadlines under pressure. Extensive customer
service experience.
Skills Summary
Reception Retail Sales Commercial Photography
Filing Suggestive selling Phone Research
Collating Expense Cashiering Cold Calling
Reimbursements Product Consultations Quantitative Data
Data Entry Collection
POS systems
Professional Experience
Rajesh Kumar, Belmont, California, 4/10 - 11/10
Personal Assistant (Part-time)
Provide personalized support to employer with individual assistance.
Responsible for making travel arrangements, organizing events/engagements,
running errands, managing appointments/calendar, making reservations,
placing orders, answering/returning calls, and other similar
administrative/clerical support duties.
Equinox Gym, San Mateo, California, 3/10- 4/10
Kids Club Associate (Part-time)
Providing a safe, structured environment for children ages six weeks to
twelve years, including basic care to children of all ages such as changing
diapers, bottle feedings, soothing upset children, monitoring snacks, etc.
Implementing art projects, games, songs, stories, circle time and other
stimulating activities with the children. Warmly greeting each member and
child as they enter the Center. Maintaining department cleanliness and
safety at all times.
Restocking supplies, cleaning toys, furniture, and all equipment used by
the children in the Center.
Toys r Us, Foster City, California, 11/09-12/09 (Seasonal)
Sales Associate
Provided customer service, suggestive selling, merchandise stocking/
housekeeping, and extensive customer service in a toy retail environment.
San Mateo County Event Center, San Mateo, California, 8/09-8/09 (Seasonal)
Receptionist /Guest Services Coordinator
Performed reception and guest services functions for event guests.
Assisted in administrative duties, filing, and office co-ordination.
Edible Arrangements Inc., San Mateo, California, 5/09-5/09 (Seasonal)
Production Associate
Prepared and designed fresh fruit and chocolate covered fruit gift baskets
within production guidelines.
Supercuts Inc., Belmont, California, 11/08-1/09
Receptionist (Part-time)
Assisted customers in scheduling appointments, suggestive selling of salon
products and services, conducted point of sale transactions, salon
housekeeping duties inclusive of performing other duties as needed.
Stanford University Sleep Epidemiology Research Center, Palo Alto,
California, 2/08-3/08
Research Interviewer
Initiated cold calling on set interview questions for a sleep research
center. Initiated data entry of information gathered from interviews for
further analysis by investigative researchers.
Macys West, Stanford Mall, Palo Alto, California, 6/07-9/07
Designer Sales Associate
Assisted customers by providing purchase cashiering, suggestive sales and
consultations on clothing selections. Managed all clothing line returns,
refunds, re-merchandising, display, price markdowns and back to stock
transactions inclusive of inventory control procedures according to the
guidelines of the store.
. Exceeded customer service expectations by maintaining long lasting
relationships with regular customers
by initiating follow-ups on certain purchases or providing information
on designer events
Biopharm Solutions, Belmont, California, 6/06-6/07
Receptionist / Office Assistant
Provided reception duties inclusive of screening calls, taking messages,
processing mail, running office errands, filing, collating travel expense
receipts for reimbursement, and formatting correspondence or data entry as
needed.
InstaFotos, Hillsdale Mall, San Mateo, California, 12/05-12/05 (Seasonal)
Photographer/Santa's Helper
Provided photography services to young children during the holiday season.
Initiated suggestive selling of various types of photography packages,
managed cash register and house keeping responsibilities for the holiday
season area.
Education
Carlmont High School, High School Diploma, 2008
College of San Mateo, BA transfer program, 2008 - 2009