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Administrative Assistant Customer Service

Location:
Mount Washington, KY, 40047
Posted:
February 27, 2011

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Resume:

CONFIDENTIAL

RESUME

Country of Citizenship: United States of America

Veterans Preference: No

Highest Grade: GG-1531-04

Contact Current Employer: Yes

AVAILABILITY:

Job Type: Permanent

Work Schedule: Full Time

DESIRED WORK ENVIRONMENT:

Mid-Career Professional

Experienced Professionals

DESIRED WORK LOCATIONS: US-KY-Louisville

WORK EXPERIENCE

US CENSUS

BUREAU 03 / 2010 - 07 / 2010

Jeffersonville, In US

Grade Level:

GG-1531-04

Salary:

$13.41 Hr.

Hours Per

Week: 40

Statistical Clerk, GG-1531-04

Used various automated equipment to capture statistical data via

alpha/numeric data entry keyed for a variety of programs.

Performed special data capture activities associated with developing

technologies (key-from-image, correct-from-image, etc.).

Most of the work was subject to strict production and quality standards.

Had to adapt quickly to frequent and sudden shifts in

assignments involving different data capture platforms, source documents,

and procedural requirements. Sources were numerous

and in various forms which included computer listings, pre-printed forms,

hand transcription sheets, microfilm, key-from-image

format, etc. Sources were mostly complex documents designed for more than

one transaction. I was required to use special

reading devices such as magnifying lens, microfilm readers, etc., depending

on form of source. The work often required considerable

judgment in selecting, coding/recoding, and/or calculating source data

according to procedure requirements for the specific statistical

data capture activity being performed. Had to be able to recognize

inconsistencies between items, data reporting errors, etc., and

determine the appropriate resolution. Performed verification of work

completed by others. Completed and maintained records associated

with data capture and verification duties. Worked under pressure with

rigid time frames and changing of production schedules. Was able

to be flexible and adjust quickly to changing requirements while

maintaining acceptable performance levels.

Data Entry at 7,000 key strokes per hour.

Worked 60 hours per week as required for the project.

Accomplishment: Project completed ahead of schedule and received bonus pay.

(Contact Supervisor: Yes, Supervisor's Name: Patti Alligier, Supervisor's

Phone: 812-***-****)

Chapman Industries

12/ 2003 - 02 / 2010

Louisville, Ky US

Salary: $14.50 Hr.

Hours per week: 40

Administrative Assistant/Bookkeeper

Bookkeeping:

Performed all accounting functions including accounts payable/receivable,

payroll, payroll taxes, financial reports.

Payment postings & bank deposit preparation.

Monitor & reconcile over 12,000 customer accounts.

Make collection calls on past due invoices/accounts.

Reconciled 8 checking accounts for multiple businesses.

Administrative Assistant:

Performed extensive computer technical support.

Drafted, typed, and distributed business letters for each of the

businesses.

Performed telephone and in person customer service & order taking.

Data entry for incoming orders and invoices.

Schedule service calls for heating& air company.

Updated data base of jobs, job numbers, and job info monthly.

Human Resources:

Calculated weekly payroll and data entry of payroll into computer system.

Set up withholdings from payroll for insurance, retirement, state & federal

taxes, & garnishments.

Process garnishment payments to state/court agencies.

Calculate & verify prevailing wages.

Amended employee handbooks for 1 of the businesses.

Assisted in creating job descriptions for every employee in 3 of the

businesses.

Provided computer training assistance on 2 new Advantage computer systems

for one business.

Negotiation of payment arrangements for past due payable invoices on behalf

of the businesses when necessary.

Negotiate settlement of customer complaints and disputes for all

businesses.

Arranged travel reservations for management.

Daily use of QuickBooks integrated financial software, Word, Excel, Access,

& Advantage.

Daily use of 10 key, computer, multi-line phone system, copiers, printers,

& scanners.

All work performed independently and without supervision.

Overtime work as required to complete any project.

Maas Brothers

Painting, Inc 01 / 1990 - 10 / 2003

Louisville, Ky US

Salary: $11.00

Hr.

Hours per week:

40

Administrative Assistant/Bookkeeper

Bookkeeping:

Performed all accounting functions including accounts payable/receivable,

payroll, payroll taxes, financial reports.

Payment postings & bank deposit preparation.

Make collection calls on past due invoices/accounts.

Reconciled 2 checking accounts for the business.

Administrative Assistant:

Drafted, typed, and distributed business letters for the business.

Performed telephone customer service.

Data entry for incoming invoices.

Schedule service calls for the company.

Updated data base of jobs, job numbers, and job info monthly.

Human Resources:

Calculated weekly payroll and data entry of payroll into computer system.

Set up withholdings from payroll for insurance, retirement, state & federal

taxes, & garnishments.

Process garnishment payments to state/court agencies.

Calculate & verify prevailing wages.

Attend audits of general liability & workmen's compensation audits.

Provided health insurance eligibility and cost information to employees.

Assist employees with enrollment health insurance plan.

Completed government minority utilization reports.

Completed prevailing wage & certified payroll reports.

Handle monthly payroll taxes including K-1's and weekly 941 Payroll

Deposits.

Processed the monthly Workmen's Comp. Insurance.

Verified and processed all issues such as health insurance eligibility and

enrollment.

EDUCATION

Jefferson State Vocational College

Louisville, Ky US

Certification - 12/1986

Major: Bookkeeping

Minor: Computer Operator / Data Entry

GPA: 3.00

JOB RELATED TRAINING: Typing speed - 52 wpm

Daily use of computers, multi-

line phone system, 10 key calculator.

Software daily use: Quickbooks

Pro, Word, Excel, Access, Advantage

Software proficiency in

Quickbooks integrated financial software, Word,

Excel, Advantage, and Access.

10,500 Key Strokes per hour

LANGUAGES: English



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