Vanessa M. Hooper

** ********* **** – Apt. *

Wilmington, DE 19802

302-***-****

abhr9w@r.postjobfree.com

Objective: To obtain an office position where my word-processing computer skills and attention to

detail may be fully utilized.

Skills: Microsoft XP (Word, Excel, Outlook, Access, PowerPoint) Word Perfect, QuickBooks, use of

facsimile machine, copier, microfilm machine, multiline phone system and type 60

WPM.

Experience: Department of Labor/Div. of Employment & Training Wilmington, DE

Employment Services Specialist 1 11/2010 - Present

Answer multi-line phone, screen and direct calls; interact effectively with the public, input

necessary core services into the DJL system and direct persons to correct destinations.

Goodwill Staffing (Assigned to Delaware Dept. of Labor) Wilmington, DE

Employment Services Specialist 1 05/2010 – 9/2010

Assist approximately 50 clients on a daily basis to access the employment skills and needs in

accordance with the work program requirements of the Department of Labor. Assist with

resume writing, job searches as well as completion of on-line applications.

Goodwill Staffing (Assigned to Goodwill Industries) Wilmington, DE

Production Associate 03/2010 – 04/2010

Temporary assignment involved hanging 400 pieces of donated clothing to be placed on the sales

floor for public purchase.

City of Wilmington Wilmington, DE

Word Processing Technician 05/2002 – 12/2009

Operated word processing equipment to compile, type, revise, combine, edit, print and store

numerous highly confidential issues and material in a discreet manner for the Wilmington

Department of Police using a Dictaphone. Also was instrumental in transcribing back log

tapes. Assisted Records Division with filing of all crime/arrest reports, researched

incorrect complaint numbers using DELJIS, CJIS and LEISS systems, also made copies

of microfilm requested by lawyers and insurance agencies. I also prepped documents for

submission to the Delaware State Archives for microfilming and storage.

Client Advocate (Contractual) 11/2001 – 04/2002

Assisted with the daily personal needs of 10 students through the utilization of the Family

Support of the Enterprise Community, Inc., that was contracted with the Department of

Labor. Provided counseling and assisted students with job readiness skills and

employment referrals.

Office Assistant (Temporary) 07/2001 – 10/2001

Answer 8 telephone lines into the Mayor’s Office of Constituent Services, delivered oral/written

messages. Greeted visitors, distributed incoming mail, typed correspondence, maintained

files for complaints, scheduled use of conference room for meetings, ordered office

supplies, other duties as assigned by Office Manager.

Education: Goldey Beacom Business Center (Certificate in Bookkeeping) Wilmington, DE

University of Delaware Newark, DE

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