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Customer Service Project

Location:
7086
Posted:
April 01, 2011

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Resume:

GISELA MARISOL MONTALBANO

abhogm@r.postjobfree.com . 347-***-****

PROFESSIONAL EXPERIENCE

BLOOMBERG L.P. PRinceton, NJ

Localization analyst: French, Spanish and Italian and project management

2006 - Present

. Responsible for providing high quality language products such as analytic

tools, marketing materials, company information and training manuals to

our local clients

. Interpret user interface of Bloomberg functions related to all financial

markets and Bloomberg products (including equity, corporate finance, fixed

income and currency)

. Plan and monitor projects to meet deadline, quality and budget

requirements.

. Manage client relationships and serve as primary day-to-day contact for

external clients.

. Provide support and input to Sales and external clients, including

education about the localization process and training sections, as

required.

. Collaborate with production teams to create, implement and maintain

appropriate client- or project-specific procedures, solutions, checklists

and instructions.

. Ensure the accuracy of financial project data, workflows, schedules and

processes to maximize efficiency and profitability.

. Collaborate with internal teams to initiate and implement procedural

changes and customized workflows.

. Resolve questions and issues in a timely and effective manner for clients

and internal teams.

. Organize and participate in client meetings (Quarterly Business Review

Meetings, Business Plan, etc.)

. Work with internal and external clients to manage the timely flow of all

localization project actions from initiation to delivery, ensuring that

projects meet quality, turn-around time and budget expectations.

. Assist product management in enhancing exiting and/or creating new

products for foreign-speaking financial markets

. Collaborate and share best practices with other departments to assist

them with maintaining their product

MEDITERRANEAN SHIPPING COMPANY S.A. New York, NY

Latin American Services, senior transportation analyst 2003 - 2006

. Responsible for servicing the U.S. line of export containers to vast

destinations in the continental U.S., Latin America, and South America.

. Responsibilities included: vessel booking, customer service, rate

quotations and evaluation, vessel operation and reconciliation, as well as

maintaining accounting reports on special clients and accounts for central

office in Geneva, Switzerland.

. Analyzed and performed market studies regarding technologies, services,

logistics pricing, duties, tariffs, schedules and strategies and

communicated to the management in the form weekly/ monthly reports.

. Assisted with complex regulatory/customs documentation and reports to

ensure successful shipments and customer's satisfaction

. Assisted with translations of monthly reports, shipment documentations

and customs reports as well as communication between the company and its

customers.

COMPAGNIA DELLE OPERE MILAN, ITALY

Event planner and hospitality (internship) 1999-2002

. Directed the planning and execution of fundraising for the main event

. Organized multiple trade shows and exhibitions

. Coordinated the artwork and production of all marketing materials for

promotions

. Composed and distributed fliers and new release to generate media

attention.

. Built and maintained key volunteer relationships with foreign visitors,

customers and exhibitors.

. Worked in a team environment to effectively represent the organization's

mission

. Great ability to communicate effectively in English, French, Spanish and

Italian both oral and written form

. Excellent interpersonal skills to deal effectively with all business

contacts

. Exceptional ability to maintain a professional, neat and well-groomed

appearance adhering to standards

. Uncommon ability to work varied shifts to include weekends and holidays

. Solid experience in developing, implementing and evaluating guest service

standards

. Excellent organizational skills to function effectively under

time constraints, within established deadlines

. Uncommon ability to give attention to detail

. Remarkable and effective listening abilities and strong judgment skills

. Great ability to work indoors, with frequent cold or warm temperatures

EDUCATION

MOUNT HOLYOKE COLLEGE South Hadley, MA

Certificate in French Language of Business and International Trade 2003

. Teaching Assistant for undergraduate students in French, Spanish &

Italian

Universit Cattolica del Sacro Cuore Milan, Italy

Master of arts, Foreign Languages and Tourism Management 2002

Bachelor of arts 2001

. Grade: 110/110 (~ 4.0/4.0), Magna Cum Laude, Awarded prestigious Socrates-

Erasmus Research Fellowship

. Dissertation: L'oeuvre th trale de Saint-Georges de Bouh lier

L'UNIVERSITE DE PARIS - SORBONNE Paris, france

research fellow 1999 - 2001

. L'oeuvre th trale de Saint-Georges de Bouh lier

Languages: Native Fluency in Italian and Spanish, Advanced Proficiency in

French and English (Written and Oral)

Skills: Proficient in MS Word, Excel, Power Point, Outlook

Interests: [Triathlons, skiing, squash, reading, films, and travel (26

countries to date)]



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