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Administrative Assistant Customer Service

Location:
Morrisville, NC, 27560
Posted:
April 11, 2011

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Resume:

Karon Kae Keller

**** ******** ******

Morrisville NC 27560

abhnjm@r.postjobfree.com

919-***-**** (Cell)

OBJECTIVE

To work with a company that is ever changing, promotes out-of-the-box

thinking, teamwork, individualism, flexibility, and a fun atmosphere to

grow.

QUALIFICATIONS

. support 280+ engineers including 2 Vice Presidents, 3 Assistant Vice

Presidents, 15 Directors

. ability to prioritize and organize both workspace and office

. coordinate travel arrangements and prepare expense reports

. supervise up to twelve individuals

. prepare accounts payable, accounts receivables, and plan/track budgets

. create, track, approve purchase orders for offshore development

. coordinate the setting up of meetings and events for the management

team

. Microsoft Office 2007 - Word, Excel, PowerPoint, Outlook

. coordinate trade shows and social events

EXPERIENCE

QUINTILES, INC.

Senior Administrative Assistant November 2007 - February

2011

. support 11 sales team members (Vice President, Executor Director,

Senior Director, & Director levels)

. arrange travel, handle logistics for bid defenses, prepare expense

reports, keep CRM updated

. schedule meetings, web session, calendars, emails, catering

. work with team members to coordinate events

. take minutes or notes for teleconferences

. create spreadsheets and powerpoint presentations

QUINTILES, INC. (temp assignment through Kelly

Services)

Senior Administrative Assistant July 2007 - November

2007

PROGRESS ENERGY (temp assignment through The

Accuro Group)

Administrative Assistant March 2007 - June 2007

TALECRIS PLASMA RESOURCES (temp assignment - ACC

Staffing - was hired)

Executive Assistant December 2006 - March

2007

Research Triangle Park NC 27709

. supported the Senior Vice President / General Manager of the new

division that was launched on October 16, 2006

. provided on-boarding for all new team members which included office

space assignment, cell phones (new & assumptions), computers (rentals

and leases), business cards, office phones, supplies, etc. and was

assigned

. to all meetings supporting or involving the on-boarding process of TPR

team which included the acquisition of 900+ employees in Louisiana,

and moving to temporary headquarters as well as defining needs for the

permanent headquarters

. coordinated the move from temporary location to temporary headquarters

for approximately 30 team members initially which included working

with the Siemens IT team to obtain the T1 connection, preparing the

team to work with cell phones, going wireless and all the issues that

arose around this new adventure, setting up the offices

with supplies, new copiers/printers/faxes/scanners/polycoms/digital

phones required at this location, worked with security on systems and

processes, including providing badges and FOBs, for entry into office

areas that included four suites on two floors

. assisted in all travel arrangements (commercial or private), expense

reports, presentations, manager meetings which included approximately

200 individuals traveling to Atlanta, Georgia in November 2006 and

approximately 200 individuals traveling to Raleigh, North Carolina in

January 2007

Karon Kae Keller

Resume

Page 2

. responsible for preparing and providing budget figures (25 million

dollars) for both Talecris Plasma Resources in Research Triangle Park,

North Carolina, and IBR in Lafayette, Louisiana

. created excel spreadsheets -combining all locations/centers with each

team members title, who they reported, cell number, office number,

office location, and admin who provided support; travel assignments

for the upcoming week to inform top level management of team members

location and pertinent information; and a conference room reservation

system

. on call to handled any issue that arose locally as 95% of team members

reside outside of the state of North Carolina including the Senior

Vice President/General Manager

ACC STAFFING (TEMP)

TALECRIS PLASMA RESOURCES October 2006 - December 2006

Executive Assistant

Research Triangle Park NC 27709

BAYER CROPSCIENCE September 2006 - October 2006

Executive Assistant

Research Triangle Park NC 27709

AURORA FUNDS, INC. July 2006 - August 2006

Executive Assistant

Durham NC 27713

MANPOWER (TEMP)

PFIZER CORPORATION May 2006 - June 2006

HR Assistant

Terre Haute IN 48401

TEKELEC, INC. March 2006 (working from

Illinois)

Executive Administrative Assistant

Morrisville NC 27560

TEKELEC, INC. (temp assignment - Manpower -

was hired)

Executive Administrative Assistant February 2003 -

March 2006

R & D Engineering Morrisville NC 27560

. supported the Vice President of R & D Engineering Team, Vice President

of Technology Planning, three

Assistant Vice Presidents, fifteen Directors and 300 engineers with a

telecommunications corporation of approximately 1200 individuals

. handled travel arrangements, expense reports, facilities management

for the engineering teams, ordered telephones for employees and

contractors, budget issues, create meetings by utilizing Outlook,

worked with consultants visiting our company by providing hotel

accommodations, car rental assistance, directions, etc.

. oversaw the outsourcing purchase orders for up to 60 companies with

contracts from $20,000 to $5,000,000

and prepared the monthly accruals and quarterly forecasting

. purchased and procured computer systems for the departments, and

updated the fixed assets log

. planned all meetings for Engineering which included meals, supplies,

and personnel

. created correspondence for the Executives

. team lead for corporate events - Holiday Event for three years; summer

event for two years, and was a

volunteer in the charity events each year

Karon Kae Keller

Resume

Page 3

BAXTER HEALTHCARE (temp position and was hired

after three months)

Indirect Sourcing December 1997 - December

2001

Customer Service Specialist and Trainer for Ariba

Lake Cook IL 60015

. recommended by the Ariba team to become the only Customer

Service Specialist and later Trainer for all users

. involved in the implementation, testing, training of end users,

logging issues and assisting in the resolution of those issues,

conducting system monitoring for all locations, learning how to

document issues by learning two tracking tools - Tivoli and

Clarify

. responsible for new opportunities to assist end-users (becoming

part of the HR orientation process, providing new hire training,

and providing on-going end user training), providing access to

users and contractors with Baxter, taking feedback from end

users to make changes or create new opportunities within Ariba,

and provide support to FCE in receiving Compaq invoices and

change orders in JDE

Senior Administrative Assistant to the Director of Strategy -

Ariba (e-procurement system)

. handled all aspects of travel, prepared expense reports for 13

people, created PowerPoint presentations, word documents

. assisted the team with the Ariba e-procurement project, tested

scenarios the team developed to see if they make sense and easy

to work with, performed the customer service function for the

Ariba project, backed up the other two assistants in the office,

. acquired the necessary knowledge to become a member of the Super

User Team for Ariba and XMS, and the North American Travel Team.

. requested to be a member of the interview team for the two

assistant positions that became vacant, provided training to the

two new assistants, and provided support to the majority of

Strategic Sourcing (approximately 40-50 people) when both

assistant positions were vacant.

Fenwal Division August 1999- December 2000

Senior Administrative Assistant

to the Vice President of Regulatory Affairs

Round Lake IL 60073

. performed duties that consisted of filing, typing notes and

voice mails, handled all aspects of travel arrangements and

prepared the expense reports, opened and dated mail, copy work,

faxing, ordered office supplies, put out "fires" at the last

possible moment, and understanding how to work with the

government and its guidelines for Regulatory Affairs.

Baxter Export Corporation December 1997 - August

1999

Assistant to the Controller,

Manager of Database and Training, and

Manager of the Information Systems and Help Desk Group

Deerfield IL 60015

. chosen as the liaison to the Memphis IM Team to provide better

support, communication, and assistance in building morale.

Traveled to Memphis every two to three months to bridge the

"gap" which allowed the group there to stay connected and

included in what was happening at Corporate. Assisted this group

with travel arrangements, payment of invoices, planning

meetings, etc.

Karon Kae Keller

Resume

Page 4

. provided support to the Time Sensitive Freight Initiative as an

administrative consultant and other projects in the same

capacity. Other projects included the Cost Send which is

transmitted each year in September, the coordination of the

timekeeping issues and utilizing a computerized form that

eliminated most errors as well as questions, moving personnel

and equipment for the department, and assisted in developing a

SOP for the secretarial team for us to be more proficient at

covering each other's position.

. participated as part of the secretarial team and involved with

at least one committee or activity every month.

. organized and prioritized on a moment by moment basis the

materials for each department listed above and responsible for

main computer for the Export Department start up daily, printed

required reports and distribution

. supported departments by ordering supplies, distributed mail,

faxes, and packages, coordinated meetings/events on all

calendars and printed them on a daily basis, made travel

arrangements, prepared inventory checks, miscellaneous deposits

to the bank, and coordinated all social events

. continued to search for new ways or improved ways to conduct

business in order to become more efficient

EDUCATION

Lincoln Trail College, Robinson, Illinois Executive Secretarial

Science

IUPUI, Columbus, Indiana Business Courses

IVY TECH, Columbus, Indiana Business Courses

Indiana State University, Terre Haute, Indiana Manufacturing Technology

Karon Kae Keller

Resume

Page 5

ACTIVITIES

Mentoring Program - Baxter Healthcare 2001-2002

International Administrative Assistant Professionals (previously titled the

Professional Secretaries International)

Business and Professional Women - Vice President (2 years), Young Careerist

Chairman (3 years), Finance Committee (2 years), Programs (2 years) Young

Careerist Chairman - State Level - (1 year) Young Careerist Winner on Local

Level (4 years), District (3 years), and State Level

Volunteer Fire Fighter for Morrisville Rural Fire Department (18 months)

Volunteer First Responder D (Certified) (1 Year)

Volunteer for the Medical Emergency Response Team - Baxter

Volunteer for Habitat for Humanity in Lake County

Volunteer for C.O.O.L. Pantry in Lake County

Volunteer for American Heart Association - Heart Walk 1998, 1999, 2003

Volunteer for The Relay for Life - Cancer Walk/Run 1999

Volunteer for Albany House Christmas - Baxter 1998, 2000, 2001

Volunteer Facilitator of Sojourners II 1998, 1999, & 2000

Volunteer for Juvenile Diabetics Research Foundation 2004

Volunteer for March of Dimes 2005

Volunteer for Samaritan's Purse working Hurricane Katrina victims in

Mississippi 2005

Volunteer for The Salvation Army - Soup Kitchen 2007, team lead 2008



Contact this candidate