Brandy Daley **** W. San Juan Ave. ( Glendale,

Arizona 85303

abhn4w@r.postjobfree.com ( 001.480-***-****

Qualifications Profile

Performance-driven, insightful professional with a proven ability to

achieve business-development and revenue-generation goals in high-pressure

environments. Willingness to dedicate skills from over 15 years experience

coordinating, planning and supporting operational and administrative

functions.

. Skilled at consulting with clients to analyze their needs

. Relationship-development expertise that complements an ability

to build solid client base

. Comprehensive knowledge of and experience in leveraging a

variety of complex scenarios.

. Proven leadership and team-building skills, coupled with the

ability to direct strong teams in managing customer relationships

and providing services.

. Highly focused and results oriented in executing comprehensive

research, reporting, information management, and marketing support

in deadline driven organizational objectives.

Professional Experience

Blue Man Group Orlando - Orlando, FL

2007 - 2009

Management Associate

Event Management: Oversee Event, Travel, Housing, and Meeting

operations, Manage and arrange all events and meetings, Arrange all

travel preparations, Provide for entertainment requests for our

partners and VIPS, Participate in and lead local meetings as needed,

Develop and implement all wellness programs, Make adjustments to

marketing, management and financial systems in response to trends

Marketing Management: Serve on local Marketing Committee, Provide

General Management leadership for offsite

events/performances/promotions, Ensure all staff are educated on BMG

history, culture and new developments, Ensure that Blue Man Group

values and artistic standards are understood and supported across the

organization

Administrative Management: Coordinate procedures to ensure a patron

friendly and safe environment, Develop and support the implementation

of customer service guidelines, Assist all departments with IT

troubleshooting and issues, set up IT systems working with the IT

Department, Provide administrative support drafting memos and letters,

filing, etc., Maintain all safety documentation and employee injury

records, HR systems and tracking logs, Input and distribute meeting

minutes for meetings, Create, maintain and schedule the overall

meetings, schedules and calendars

Financial Management: Monitor, track and submit all credit card and

reimbursable items, Communicate with organizations for donations and

trade opportunities, approve, track, record and send all donations,

establish and maintain relations with trade partners, and monitor and

provide for use and availability of trade items

Meridian Financial, Inc - Lake City, FL

2004 - 2008

Licensed Mortgage Broker

Develop expertise in mortgage financing, including builder business,

portfolio loans, Fannie Mae, and Freddie Mac investor loans. Provide

counseling in mortgage loans to clients. Liaise with banking

institutions. Research, compile, document and resolve any discrepancy in

files. Provide exceptional customer service.

Universal Orlando - Orlando, FL

2001 - 2007

Blue Man Group/Universal Studios Supervisor (2004-2007)

Supervise call center personnel. Process, investigate and resolve phone

sales ticket issues. Process phone sale ticket orders, troubleshoot

ticket issues and respond to guest inquiries. Managing box office as

needed. Assist guests with taxi, auto service, restaurant and hotel

reservations, messages and lost children. Resolve and ease sensitive

guest situations on an individual basis through phone calls, letters, and

personal interactions. Fulfill guest inquires by identifying concerns,

needs, and expectations as well as fully investigating issues such as:

long lines, crowd control, inclement weather, negative employee comments,

height restrictions, property damage and inoperable attractions.

Determine and provide appropriate level of guest recovery. Coordinate

appropriate accommodations for guests with disabilities in accordance

with ADA guidelines. Actively participate in Environmental, Health &

Safety via policy, procedures, training and activities.

Florida Highway Patrol - Orlando, FL

2004 - 2006

Duty Officer

Built a solid record of achievement and advancement through increasing

responsibilities and duties. Responsible for independent decision making

and the ability to monitor and operate the two-way radio system,

NCIC/FCIC computer terminal (i.e. teletype) and telephone while

participating in the composing and disseminating of information through

these communications systems to agency personnel, other law enforcement

agencies and the public while maintaining accurate records as required by

the agency, FCC and FDLE. Receive special training to become certified to

access information stored in local, state, and federal criminal justice

databases. Work with troopers as well as other local, county, state,

national, and international law enforcement agencies.

. Consistently maintained 100% or better of established goals.

. Recognized for outstanding professional acumen and exceptional

performance in a crisis.

Crate & Barrel department Store - Orlando, Florida

2002 to 2004

Department Manager

Operated in largest in volume store for Florida. Train, and coordinate a

staff of 26. Direct sales floor activities. Handle all merchandising,

inventory control, ordering, cash control, and maintenance functions.

Coordinate special promotions and events. Prepare daily sales reports.

Interact with corporate personnel at all levels. Opened/closed store;

handled customer service complaints and cash control. Supervised and

motivated employees. Prepared bank deposits and daily sales reports.

. Was promoted from Office Manager within 3 months of store

opening

. Surpassed customer goals by building client database.

. Won two merchandising display contests.

. Received awards for exceeding sales goals

Make-a-Wish Foundation - Phoenix, Arizona

1998 to 2001

Corporate Development Account Manager (America) (1999 to 2001)

Manage corporate relations with fortune 500 companies, ensuring

production of gift levels and continued alliance. Lead team in corporate

marketing and delivery of customer relationship management techniques.

Collaborate with clients to assess individual requirements and goals and

develop strategic planning solutions. Oversee NASCAR & UAW-GM accounts.

Travel to all pertinent, nationwide events, promotions, and conferences

as a representative of the agreement/partnership between sponsors and

foundation.

. Surpassed customer retention and business development goals by

building client base.

. Lead training programs in diversity and business development.

. Served as key team member in public relations, including

planning, coordination, implementation and management of all

internal and external communications, including advertisements and

press releases.

. Established and maintained strong relationships with large

donors to continually drive revenue growth.

. Solely responsible for the management and retaining of the

largest account in Make-A-Wish history, UAW-GM as well as other

large accounts.

Fundraising Coordinator/Program Services Manager (International) (1998 -

1999)

Realized prospective fundraising opportunities and created grant

proposals and licensing agreement packages. Created and documented all

correspondence to board of directors. Staffed and recorded all

conferences and meetings including Medical Advisory Commission,

Fundraising & Marketing, and Affiliate Relations Committees. Researched

and recruited for fundraising and marketing, wish assist compliance and

headed training for international affiliates. Kept track of and directed

all international wishes and affiliate offices.

. Consistently exceeded established account development and

revenue generation goals.

. Was actively recruited for Corporate Development Account

Manager at Make-A-Wish America Division.

L.U.C. - Sewickley, Pennsylvania

1997 to 1998

Office Manager

Directed day to day office operations providing fundamental support to

the two partners that owned the company. Supervised two secretaries and

one receptionist. Managed accounts payable, receivable and payroll.

Oversaw budgets, prepared expense reports and bank reconciliations.

Purchased hardware, software, performed application upgrades and trained

staff. Prepared and compiled all documentation for government grants and

funding. Coordinate and host all seminars and prepare owner

presentations. Manage all overseas functions including arranging all

travel, accommodations and entertainment.

. Created organizational filing system accounts receivable

procedures.

. Responsible to travel to all international venues to prearrange

and maintain any needs for owners' arrival.

. After completed one year contract was requested to remain in

same capacity with an increase in pay.

Pierre Frey Fabrics - New York, New York

1995 to 1997

National Customer Service Manager

Manage all US orders from corporate office. Liaison to corporate

headquarters in France. Central contact for all shippers and clients.

Research and resolve all internal and external conflicts. Hire, train and

supervise all sales and customer service personnel. Create licensing

agreements and proposals. Travel to pertinent nationwide events as a

representative. Prepare edit and review all development materials and

press releases for sponsors. Responsible for compliance of 9 out of 14

showrooms.

. Created Implemented filing system and client response

procedures.

. Established and maintained shipping contracts with large

corporations.

. Solely responsible for all international communications

internally and externally.

Education and Credentials

Major in Business & Minor in Computer Information Systems (1992-1995)

Arizona State University - Phoenix, Arizona

Major in Economics (1991-1992)

L'Universite D'Aix En Provence - Aix En Provence, France

Professional Licenses:

Florida State Mortgage Broker

Languages:

English, Functional French, Limited Spanish

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