Brenda Neuharth **** W. Aurora Dr. Glendale, AZ **308

623-***-****

abhmrq@r.postjobfree.com

Career Overview

Motivated, results-oriented, articulate professional with over 25 years of call center experience. Exceptional customer service skills. High energy and enjoy working in a fast-paced, multi-tasking environment.

Skill Highlights

• Ability to develop rapport, assess needs, offer appropriate solutions

• Consistently in top 5% to 10% of sales performers, recognized for high level of cross sells

• Comfortable handling escalated calls with a positive resolution. Flexible, decisive, quick to learn new computer systems, strong interpersonal skills.

• Active Health License, previously held Property & Casualty License, Certified Credit Counseling License

Employment History

Humana Medicare Specialist, Phoenix, AZ 7/2013 – 5/2014

Licensed Health Agent

Set up Medicare Advantage Plans, Supplemental Plans along with Dental and Vision

Exceeded yearly goal and quality.

Caregiver for family member 2009 – 2013

Take Charge America, Phoenix, AZ 2009

Credit Representative, Worked directly with clients to establish budgets and assist in resolving credit issues. Set up repayment plan if qualified and provided contacts for additional support.

AAA, Glendale, AZ 2008 – 2009

Insurance Agent

Sold policies for property & casualty. Always looking for opportunities for cross-selling memberships, life insurance, etc. Within top 5% of Sales, Quality, Conversions

Cox Communications, Phoenix, AZ 2007- 2008

Sales Representative

Set up phone, internet and cable services as requested by client. Always looking for opportunity to present the best package and cross-selling.

USAA, Phoenix, AZ 2002 - 2007

Sr. Member Acquisitions Specialists

Set up property and casualty insurance, checking/savings, and credit cards for military members and their family. Sold in 48 states and international coverage at military bases and foreign embassies. Received 2 promotions with responsibilities including monitoring, mentoring, counseling and working help desk for all internal customer questions.

Qwest Communications, Phoenix, AZ 2000- 2002

Sales Representative

Set up internet, phone and cell phone service for customers across the country. Always looking for an opportunity to cross-sell according to customer’s needs.

President’s Club Member for top 5% of Sales

Prudential Insurance Brokerage, Phoenix, AZ 1997 - 1999

Sales Supervisor

Counseled, monitored and provided feedback. Responsible for sales goals, appraisals and team meetings. Went to TN to learn and train teams on new affinity program for high risk clients. Traveled to different locations to train field agents on new program/system.

American Express, Phoenix, AZ 1984 – 1996

Team Leader

Started as credit analyst determining whether to give additional credit to personal clients, review pattern of pay history, stop further charging, if necessary and cancel delinquent accounts. Promoted to similar position handling business client. Promoted to Sr. Analyst where I distributed work amongst team, monitored, provided feedback. Promoted to Team Leader in 1994 with a team of 22. Department was relocated to Florida and I assisted in move to Florida, with half my staff spending 3 months there training new representative. Spent two weeks there working with new Team Leaders and handling any issues that arose. Was able to help 85% of my staff obtain new positions within the company. Set up attendance program in displaced department, improving attendance by 25% during 9 months of transition. Received President’s Award and trip to New York for pilot project. (pre-set limit accounts)

Education

Stevens High School graduated with honors

Rapid City, SD

Sioux Falls College business, did not

Sioux Falls, SD obtain degre

Continuous Education

Active Health License, Property & Casualty License (expired),Credit Counseling Certification, Risk Management Courses, Diversity and Sexual Harassment Prevention, Emerging Managers, Change Management, Fraud Prevention, Situational Leadership & ongoing continuing education.

Contact this candidate