*** ******** ****

Williamsport, Pennsylvania ****1 Phone 570-***-****

E-mail abhlsr@r.postjobfree.com Jean DeSeau

Key Communication - Deal with internal and external customers at

Skills all levels via telephone and computer, to ensure successful

communication via actively listening and probing questions.

Problem solving - Resolves in-depth queries in a manner

independently and with internal coworkers and management to

find appropriate resolutions.

Team Player - Enjoys sharing knowledge and encouraging

development of others to achieve specific team goals.

Planning and organizing - Refined planning and organizational

skills that balance work, team support and responsibilities

in a timely and professional manner.

Professional strengths:

More than seven years of professional experience in handling

retail, management and customer service related tasks

Target-oriented with excellent customer service skills

Strong organizational skills

Excellent negotiations and problem solving skills

Good command over verbal and written communication skills

Competent in operating office equipment

Quick learner and ability meet deadlines

Employment 09/2003 - 04/2010 Hub's Home Oxygen & Medical Supplies

Respiratory Coordinator

Maintain the daily operations of the department

Set up and order processing

Extensive customer service - ensure compassionate and

positive interactions with customers either in person or

over the phone

Maintain the company's image and reputation at the

highest level possible

Conduct oneself in a professional and ethical manner at

all times, including personal appearance and appearance

in the workplace

Possess excellent knowledge of the equipment the company

is selling, it's care and maintenance, and the types of

customers to whom the company sells to and their needs

Work with the clinical team to maintain excellent

customer support for the patients/customers

Employment 09/2003 - 04/2010 Hub's Home Oxygen & Medical Supplies

Williamsport Store Manager

Maintain/oversee the daily operations of the store

Handle initial customer contact either in person or over

the telephone or web

Accurately and efficiently maintain all patient/customer

account profile information

Resolve customer concerns and complaints by identifying

problems and coordinating appropriate corrective action

Marketing and help develop additional revenue sources

Work in an efficient and professional manner with all

referral sources

Supported management by restocking merchandise and

maintaining excellent customer service standards

Managed cash register credit card, cash and return

transactions ensuring register balanced

Education 1985 Ho-Ho-Kus Secretarial School Ramsey, New Jersey

Executive Secretarial Science Degree

Volunteer Girl Scout Leader, Kiwanis Club

experience

Awards Gold Award - highest obtainable award in Girl Scouts

received

References Available upon request

Contact this candidate