B RENDA B ISHOP

**** ******** ***** • Chesapeake, VA 23321

abhl5f@r.postjobfree.com • 757-***-**** • 757-***-**** mobile

Highly talented and accomplished customer service professional with more than 10 years experience with

recognized strengths in customer relations, sales, account management, marketing, problem solving and sales

staff support. Exceptional knowledge with retail sales and service operations emphasizing marketing and

sales support. Confident and poised in interactions with individuals at all levels. Excellent communication,

organizational, and interpersonal skills. Demonstrate problem solving and active listening skills, able to

address difficult customer situations with tact and ease. Thrive in team environments demanding superb

training, communications, and leadership talents. Committed to excellence through positive results and

customer satisfaction

Highlights of expertise:

Customer service and support • Marketing and sales Account management

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Data entry and records management• Problem resolution and customer relations Customer recruitment

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PROFESSIONAL EXPERIENCE

Account Executive, Dominion Enterprises, Norfolk, VA 4/2012-12/2012

Researched assigned sales territory and identified top prospects. Established, retained, and deepened

relationships with existing and potential customers to achieve sales goals and provide quality customer

service. Promote and sell Dominion Enterprises services and products in assigned territory. Negotiate

account renewals for all existing accounts in territory. Identified customer needs and managed customer

accounts. Daily customer interaction, ensuring complete customer satisfaction. Liaison with coworkers to

maximize market penetration. Follow up and close assigned leads.

Sales Service Specialist/Customer Service Representative, Bank of America, Norfolk, VA 6/2010-11/2011

Provided proactive sales activities while identifying customer needs. Facilitated referrals for financial

products and services. Executed marketing programs and utilized cross selling standards in order to become

the customer’s primary financial institution. Resolved complex service issues and referred customer to

appropriate team member to guarantee customer satisfaction and retention. Provided information on

investment alternatives to existing and potential customers.

Bank Teller, Bank of America, Hudson, FL/ Bank of Hampton Roads, Chesapeake, VA 3/2002-5/2010

Served as a liaison between the customer and bank, providing prompt, efficient, and accurate service.

Opened new accounts and serviced existing customer accounts. Managed and provided quality assurance

oversight to customer accounts addressing all discrepancies. Monitored bank vaults to ensure accuracy and

accountability. Processed customer requests for loan servicing, account information, deposits, withdrawals,

and any other account needs.

Achievements:

Recognized as "#1 Account Executive" (out of 20 reps in division) in June and October 2012.

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Ranking was based on volume of sales, accuracy, customer service, duration of calls and availability.

Contributed to a 5% sales increase in 2012 by improving lead generation and sales tracking

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techniques.

BRENDA BISHOP • Page 2

EDUCATION AND TRAINING

Deep Creek High School, Chesapeake, VA

COMPUTER PROFICIENCIES

Platforms: Windows XP/Vista/7, Mac OSX

Tools: MS Office Suite

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