Felipe A. Diaz

Information Technology Professional

Areas of Expertise / Core Competencies

. IT Help Desk Support

. Broad IT background

. Quality Assurance

. Hardware Upgrade-Diagnostic

. O.C Stability Testing

. O.C Enthusiast

. Customer Support Experience

. Highly Effective Written, Verbal, and Visual Communicator

. Team Player

. Creative

. Internally Motivated

. Consultation Based Service

. Results Oriented

. Fluent Spanish

Professional experience

In Transition / Independent IT, Business, and Computer Consultant. 2007 -

Present

Head of custom computer consultation firm, sit and meet with clients to

establish computing needs based on their usage and budget.

Built, maintained, and trouble shoot client computers. Installed/upgraded

operating systems, and kept operating systems updated as needed. Installed

and diagnosed hardware issues, as well as making recommendations for system

hardware expansion and upgrades to improve the computing experience.

Iowa State University-Tech Center Call Desk/ IT Help Desk Support

2005 - 2008

Answered incoming calls from both University staff and local student body

regarding technical difficulties with on campus computers or personal

computers.

Provided solutions to technical issues via telephone guidance or remote

desktop to asses, diagnose, and resolve caller's issues in a prompt and

efficient manner.

Handled in person hardware trouble shooting and diagnostic, as well as

hardware upgrades for student and on campus computers.

Iowa State University-Foreman Aid/Intern (Summers) 2007 - 2009

Built and maintained research plots in accordance with blueprints and

procedures set forth by blueprints and project needs. Maintained, operated,

and repaired heavy farm equipment.

Maintained stock of warehouse supplies loaded and prepared inventory for

transport to other facilities as well as stocking incoming supplies and

equipment.

Data input to research software upon completion of experimental trials for

analysis of lead researcher.

GNC-Retail Sales Consultant 2004 - 2005

Interacted with customers on a one-on-one basis to address their questions

and concerns, also suggested new products to customers to further aid their

health and fitness goals.

Education

. B.A Iowa State University

. Bartlett High School, 2004

Certifications

. A+

Technical Competencies

. Microsoft Office Suite; Excel, Word, PowerPoint, Access, Outlook,

Windows 2000/XP/Vista/7, VM Ware

Community Involvement

. Volunteer coach for little league football

Additional Information

. Holds current passport

. Custom Case Fabrication

. Certified Personal Trainer

Contact this candidate