Robin R. Owens

***** *. ********* *****, ** Mirage, AZ 85335

C - 623-***-**** email abhk7r@r.postjobfree.com

Skills Windows O/S

Microsoft Office Suite - expert level

Typing speed - 55WPM

Experience

01/10 - Present Family Tree Healthcare, Tempe, AZ

Administration - Volunteer

Purchase and setup of computer equipment

Develop form templates

Participated on grant writing team

Train staff on computer equipment

03/08 - 07/10 City of El Mirage, El Mirage, AZ

IT Specialist

Take incoming helpdesk calls

Enter helpdesk tickets into database (Track-It)

Documents new and existing processes (created manuals)

Researches and correcting problems on client PCs (Windows XP and 7)

Created standard image for workstations for agency

Upgraded computers hardware and software

Evaluates hardware/software needs.

Handled and brainstormed helpdesk calls

08/99 - 03/08 STATE OF ARIZONA

Arizona Department of Environmental Quality, Phx, AZ

ITC3

Building and maintaining database to track software/Purchase

Orders/software license/employee relationships, storage of software

media and license,

Assign / work on projects for network and agency software/hardware

Documents new and existing processes

Researches and correcting problems on client PCs (Windows NT -XP)

Assisted in the planning and implementation of data center move

Created standard image for workstations for agency

Evaluates hardware/software needs.

Third line helpdesk (handles calls elevated from helpdesk analysts

and helpdesk supervisor)

12/98 - 08/99 Arizona Department of Environmental Quality, Phx, AZ

EDP Management Info Specialist (Help Desk Analyst)

First line customer contact for trouble shooting PC hardware and

software problems

Trained end users on software applications

09/96 - 12/98 Arizona Department of Racing, Phx, AZ

Working Titles - PC Specialist, Help Desk Analyst, Training

Specialist

Installed, configured, tested, maintained and monitored agency O/S,

software and hardware

Determined hardware and software needed by agency

Recommended enhancements and upgrades

Conducted in-house training for users within the Department for

software and operating system (Windows 95 & Microsoft Office 97

Pro)

Supplied all IT plans and GITA projects within the Department

02/96 - 09/96 Arizona Department of Environmental Quality, Phx, AZ

Administrative Secretary I

Prepared written reports and other written material

Distributed mail; coordinated meetings; prepared and tracked

purchase orders

Tested new software and gave input on implementation

Coordinated activities for section

Maintained and updated files and correspondence, records and

reports

Screened phone calls and visitors; answered routine inquiries and

referred to appropriate staff member for actions

Screened incoming correspondence

02/95 - 03/96 Arizona Department of Economic Security, C.P.S., Phx, AZ

Secretary / LAN Coordinator

Prepared written communications, reports and other written material

Ordered supplies; copied, faxed and filed documents/memos, staffing

minutes, and Court Reports for Case Workers, Supervisors, and

Assistant Program Managers;

Entered time sheets using HRMS, Answered phones; screened and

transferred calls

Trained various personnel on the use of Microsoft Office

Created new LAN accounts, unlocked computers for various personnel;

ensured backup tapes for LAN are changed/updated

Indirectly supervised two employees

Made sure Court Reports were prepared and processed meeting

requirements and deadlines

Implemented new policies

Screened incoming correspondence and referred to appropriate staff

member for reply

Maintained confidential files personnel and case files

07/94 - 02/95 Arizona Department of Economic Security, P.P.P.C., CHILDS Project,

Phx, AZ

Administrative Secretary I

Prepared written communications, reports and other written

material, prepared minutes using Dictaphone, typed memos/forms,

filed, copied, faxed

Answered, screened and transferred phone calls

Set up computers, software and printers

Coordinated meetings.

Developed templates for state wide use in the CPS system

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