Michael Yeomans MCP

Nationality - Irish Republic ADDRESS

D.O.B. - 02/10/1981 547 E WALNUT AVE # 5

EL SEGUNDO

LOS ANGELES

CA

Cell 702-***-****

Email:abhjyv@r.postjobfree.com

I am a versatile and experienced Microsoft Certified IT Support Engineer

with experience with major blue chip clients such as IBM, FUJITSU and the

NHS, with a solid grounding in incident management and technical problem

solving. As a self motivated individual who desires to continually

challenge my professional comfort zone.

I thrive in a high pressure working environment, adhering to tight

deadlines and working hard to gain the trust and respect of my fellow

employees. I am equally confident working on my own and as part of a team

and am motivated by the sense of achievement felt after a job well done.

Relevant Professional Experience

Jan 2009 - April 2011 IT roll out engineer NHS

Project Vesuvius is the largest Project the PCT has experienced during the

past 30 years.

. Rollout images in a systematic manner using ZenWorks to ensure least

disruption to the business migrating users from Windows 2000 to

Windows XP Professional

. Completed comprehensive PCT wide audit across 30 metropolitan locations

. Sysprep & Create Images for deployment for over 1250 users all over the

Primary Care Trust using Novell Zenworks

. Provide support to migrated users

. Going out to business and meeting and greeting and explaining how the

project will work

. Successfully migrated 1250 desktops and 250 laptops (win 2000 - Win Xp)

. Migrated 50 + applications including Office 2000 > 2007 (& Finance/HR

apps)

. Configure Outlook on all users' machines to use the new Exchange mail

system

. Install 3rd party software and solve compatibility issues

June 2008 - Jan 2009 Soccer Coach California USA

Coached football in USA for a career break, gained valuable experience in

presentation,sales and patience by selling soccer camps to various towns

throughout California.

Fujitsu/IBM (contract was tuped over to Fujitsu)

I worked for Fujitsu/IBM for over 8 years in various positions within the

IT department, and applied my natural talent for troubleshooting and

customer focused experience to any task faced, while continually learning

new skills along the way.

3rd line Technical Support Engineer (Jun 2004 - June 2008)

Having consolidated my knowledge and experience in previous roles with

Fujitsu/IBM in Uk, I was offered the opportunity to join the 3rd line

support team based in Manchester. The position was 3nd line support of

Fujitsu's testing enviroment

My main duties in this role were -

. Providing server support to customers in Windows Server 2000 and 2003

. Providing helpdesk support to testing enviroment

. Building servers in both a virtual and physical enviroment

. Providing desktop\laptop & printer support to customers in Windows 2000

and XP environments

. Assisting customers to troubleshoot any issues arising in the testing

environment

. Active Directory Admin

. Exchange admin

. Server backup admin

. Project management and post project assistance

. Providing disaster recovery assistance to customers, communicating

effectively between different departments to get data restored and

delivered to customer sites as quickly as possible

. Providing training to user's on in house testing packages

. Packaging software using ca unicentre to install in testing enviroment

. Initial set-up and configuration of customer accounts

Remote Support Consultant (Nov 2003 - Jun 2004)

The Remote equivalent of the position below, my main duties were very

similar but I was supporting onsite at a Llloyds TSB site. As the only

Northwest based consultant this role provided a great challenge, as I was

working effectively on my own, whilst contributing to the national team

efforts.

Technical Support Analyst (Nov 2000 - Nov 2003)

As a member of the Technical Support team, I was responsible for providing

2rd level support to the Service Desk and LTSB site for complicated

tickets. These issues ranged from -

. Desktop and Laptop hardware and application support

. Team leader to 2nd line support team

. Active Directory, Exchange Server support & admin

. LAN connectivity and Domain authentication issues

. Wireless network and VPN authentication issues

Additional responsibilites in this role included -

. Creating accounts

. Telephone/Network patching

. Blackberry and 3G administration, configuration and support

. Administration of Anti-Virus and Intrusion Prevention software

. Desktop and Laptop testing and imaging

. Active directory admin

. Installing software/hardware

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