CURRICULUM VITAE

RISHABH KALRA (CALLING PROFILE, 1+ YEAR EXPERIENCE)

Mobile : +91-965*******

E-mail : abhjdw@r.postjobfree.com

Address : E1-301, Stellar Sigma Apartments, Sigma 4, Greater Noida

CAREER OBJECTIVE

Seeking a position to use my functional Skills to Perform as an individual and help the customers

to resolve their problems leading a team with greater efficiency.

EXPERIENCE

• A customer oriented and excellent communicator possesses 1+ year experience as Student

Calling Executive.

• Understanding the student’s all complaints.

• Resolving the student’s issues.

PERSONALITY TRAITS

• Strong motivational and leadership skills.

• Proficient in MS Word and MS Excel.

• Ability to grasp and learn new technologies.

• Ability to persuade the clients.

• Works well in both team environments and individual assignments.

KEY RESPONSIBILITIES HANDELED

• Handling client and customer escalations on phone and e-mails.

• Handling external client complaints, coordinating for root cause analysis.

• Strong and regular interaction based on results with the clients in Weekly Tele-Conference

calls.

• Conveying the client requirements to the team with regards to the process.

• Attaining daily, weekly and monthly targets specified by the process.

ACHIEVEMENTS

• Converted 6% cold calls in new assignement in financial year 2014-2015.

• Achieved target in three successful months.

• Receive ‘Best Employee Award’ in 2014.

EDUCATIONAL QUALIFICATION

Standard/Degre Name of Institute University/Board Percentage

e

XII Bright Home Public C.B.S.E. 72

School

X India Today Convent C.B.S.E. 70

School

Distance Institute of Electronics M.H.R.D. Pursuing

Graduation and Telecommunication

Engineers(I.E.T.E.)

EXTRACURRICULAR ACTIVITIES

• Participated in a play in 8th standard and got 2nd Prize.

• Participated in badminton tournament in 11th at annual sports in school and reached to the

semifinals.

• Took part at a competition at Cognizance 2014 at IIT Roorkee . Made a remote controlled

plane.

• Took part in Robo War competition at Amity Techfest 2014, Noida.

• Participated in number of competitions based on Debate.

HOBBIES

• Listening to music.

• Playing Badminton.

• Interacting with people.

• Making Sketches.

PERSONAL DETAILS

Father’s Name : Mr. Pramod Kumar

: 3rd July 1995

Date of Birth

Marital Status : Single

Nationality : Indian

Linguistic proficiency : English, Hindi.

DECLARATION

I hereby declare that the information given above is true to the best of my knowledge.

Date: - 25th Dec 2014 (Rishabh

Kalra)

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