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Customer Service Sales

Location:
TOWNVILLE, SC, 29689
Posted:
January 13, 2011

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Resume:

Thomas Martin

*** ********* *****, *********, ** 29689

E-mail: abhjcw@r.postjobfree.com • Home Phone: 864-***-****

PROFILE

A manufacturing management professional with 15 years of experience operating a small business. Extensive

knowledge of how businesses operate and how good decision-making has a direct influence on a company's

performance. Results-oriented person and driven to succeed in the marketplace. Open to new opportunities and

determined to achieve.

HIGHLIGHTS OF QUALIFICATIONS

Business development Communication/People Skills Customer Service

Inventory Planning and maintenance ISO/TQM MS-Word, Excel, Outlook

Sales Management Strategic Planning Technical Support

SELECTED ACHIEVEMENTS

Opportunity: New product to distribute in US, sourced from Europe, private labeled to compliment existing products.

Costing involved the purchase of products in Euro's and air-freight costs, in addition to exchange rate conversions.

Chose a product that could be sold with a technology niche that did not exist from other manufacturers

Impact: Sales were successful due to having a product diversified from the competition

Opportunity: Import products from Asia, costing of machines created an opportunity to make 200% profits but involved

managing inventory. Order lead times of specific machines based on sales forecast data and quote activity. Orders had

to be made 4-6 months in advance of demand requirements.

Limited number of product types to supply in order to reduce inventory levels but provide adequate product offerings.

Impact: Maintained budget for products and captured significant market share

Opportunity: Increase sale of products. Minimal sales training costs to educate the sales reps on product offerings and

capabilities. Always available on an 800-line for customers and reps. Focused on how the products were differentiated

from the competition providing useful tools to promote.

Impact: Successful because had products and support that were better than other companies.

Opportunity: Reducing delivered cost of products while maintaining adequate service levels. Planned and negociated

pricing levels and supplier response requirements. Reduced number of suppliers and created contract pricing by giving

suppliers more business thus decreased item costs and increased supplier support.

Impact: Fewer purchase orders, better pricing and service levels from suppliers.

Opportunity: Become ISO-9000 certified. The possibility that our customers would be required to only order products

from ISO certified supplier; potential loss of sales. Streamlined requirements to have the certification, but minimal

additional impact on the primary functions of operating the business. Discovered that the certification provided a good

baseline on how all businesses should be run.

Impact: Did not over complicate the additional tasks required.

TECHNICAL APPLICATIONS

ISO 9000/9001, Excel, MS-Word

EDUCATION

Bachelors Degree Operations Management - Old Dominion University

Thomas Martin

116 Horseshoe Drive, Townville, SC 29689

E-mail: abhjcw@r.postjobfree.com • Home Phone: 864-***-****

OBJECTIVE

To transition 15 years of experience in the assembly manufacturing into a new position as a production manager for a

consumer goods manufacturing, logistics or distribution in the Northern Virginia area.

HIGHLIGHTS OF QUALIFICATIONS

Business development Communication/People Skills Customer Service

Inventory Planning and maintenance ISO/TQM MS-Word, Excel, Outlook

Sales Management Strategic Planning Technical Support

PROFESSIONAL EXPERIENCE

Universal Dynamics, Inc Woodbridge, VA 1996 - 2009

Product Manager

Ran offsite facility for the parent company, responsible for 3M in sales with profits of 800K. Was in charge of

1

every facet of the business except accounting that was performed at the parent office.

Sales (inside/outside)

2

Inventory Management

3

Purchasing

4

Customer Service

5

International Supply Chain

6

Formal Training/Instruction

7

Management/Supervisory/People Skills

8

Resource Management/Cost Cutting Measures/Profit Analysis

9

Problem Solving

10

Quality

11

Talked to customers and reps regarding equipment applications, purchased parts for inventory, Managed shop

12

resources and equipment

13 Assisted in equipment operation and testing

14 Developed quotations for customers, made staff-level decisions.

DesignTech International Springfield, VA 1997 - 1997

Production Activity Control Manager

Performed cost analysis of manufacturing areas to calculate part manufacturing costs.

1

Analyzed cost data for process improvement activities.

2

Time studies of various production runs to average manufacturing costs for end level items

3

Vision Lighting Silver Spring, MD 1993 - 1997

General Manager

Managed the shop as a whole. Scheduling production runs and prioritizing work load in the shop.

1

Customer service, purchasing, inventory, managing resources and priorities.

2

Created shop schedule, talked to customers

3

Ordered parts and scheduled deliveries.

4

PROFESSIONAL AFFILIATIONS

Previous President - Local Chapter – APICS

EDUCATION

Bachelors Degree Operations Management - Old Dominion University

Thomas Martin

116 Horseshoe Drive, Townville, SC 29689

E-mail: abhjcw@r.postjobfree.com • Home Phone: 864-***-****

PROFESSIONAL REFERENCES

NAME TITLE ORGANIZATION PHONE

Advanced Auxiliary

Donald Rainville Manager 804-***-****

Equipment

Universal Dynamics,

Chris Tefft Network Administrator 540-***-****

Inc

Roger Kemp Owner E-Loaders Company 913-***-****

PERSONAL REFERENCES

NAME TITLE ORGANIZATION PHONE

Mike Meziere Business Owner Meziere Enterprises 760-***-****

Keith Rivers Investor/Banking 703-***-****

Previous Government

John Murphey 703-***-****

Employee



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