JAMILA JACKSON

**** ******** ******

510-***-****

Foster City, CA 94404 Email:

abhj9z@r.postjobfree.com

Manager, Human Resources

. 12 years general human resources management, compensation, operations,

and compliance in the mobile software and telecommunications industries.

. Successfully represented the company in a discrimination, wage and hour

and wrongful termination lawsuit where 2 years of accurate documentation

and record keeping assisted in winning an acquittal.

. Lead strategic planning efforts for a workforce reduction of 25% of 80

employee's nationwide.

. Identified opportunities for cost savings and compliance by recommending

a transition from a TPA to ADP for payroll and an HRIS system resulting

in annual savings of $35K.

. Created policies, procedures and processes to implement the

infrastructure of an HR department.

PROFESSIONAL EXPERIENCE

HUBB SYSTEMS, LLC dba DATA911 SYSTEMS., Alameda, CA

Global provider for mobile computer software and hardware within the Public

Safety sector.

(2004 - 2011)

Manager, Human Resources & Administration

Human Resources Management

. Experience in the planning and execution of key services in talent

acquisition, compensation, benefits, training and development, and

policy interpretation.

. Proven project management skills and project leadership capabilities

for a multi-state organization.

. Experience with ADP HRIS, PayeXpert and ezLabor Manager.

. Managed disability leaves, FMLA and Paid Family Leave.

. Managed employee and labor relations in a non-union manufacturing

workforce consisting of 80 total employees.

. Coordinated H1-B and TN1 Visa petitions resulting in successfully

retaining 5% of employee workforce.

. Established a subsidiary company Internationally. Managed efforts

with on/offshore legal counsel to ensure completion and compliance of

incorporation documents.

. Worked directly with the owners regarding direction for the Company,

recommending courses of action pertaining to Human Resources matters.

. Managed business insurance, business taxes, and contract compliance

for multiple states.

Compensation and Compliance

. Managed compensation structures, trends, commission structures,

performance management and wage and salary administration to ensure

compliance and support employee retention.

. Developed management meetings to analyze employees and develop job

descriptions for appropriate pay ranges, changes to salary and

reclassifications for consistency with company practices, guidelines

and the Fair Labor Standards Act (FLSA).

. Conducted performance review evaluations in order to improve

communication between superiors and subordinates and to assess

staffing needs.

. Maintained month end and year end close for Paid Time Off accruals and

Commission accruals.

. Processed monthly commissions for 9 Regional Sales Managers and 3

Inside Sales representatives according to territory.

Benefits Management

. Developed and administered employee benefit programs including rate

negotiation with carriers for medical, dental, vision and life

insurance.

. Administered and managed the company's retirement plans. Ensured

Sarbanes-Oxley compliance by performing audits and testing.

. Knowledge of employment regulations including HIPAA, ERISA, DOL, and

COBRA.

. Implemented Health Awareness fairs for employees.

Talent Acquisition

. Full cycle recruiting for technology, sales, marketing, manufacturing

and finance positions.

Training and Development

. Trained executive managers regarding Employee Relations and Labor

Relations.

. Trained 80+ employees & managers on Sexual Harassment in compliance

with AB 1825.

. Managed the executing of open enrollment meetings.

. Conducted annual 401K plan meetings with employees to discuss plan

options and changes.

JAMILA JACKSON

1014 Monterey Avenue

510-***-****

Foster City, CA 94404

Email:abhj9z@r.postjobfree.com

CINGULAR WIRELESS, Pleasanton, CA

Global communications provider servicing over 70 million customers.

(2004)

Operations Manager, Sales Compensation

. Managed compensation for 46 Company Owned Retail locations, 15 Indirect

Managers, and 40 Business Account Executives in a union and non-union

environment.

. Assigned monthly quotas for all sales channels according to historical

goals and company budget.

. Built and maintained compensation infrastructure.

. Executed Sales Attainment Management process when monthly quotas and

goals were not met.

. Research, evaluate, and provided pay support and advice for new hires,

promotions, and transfers.

. Partnered with Senior Managers and vendors to develop, administer and

communicate compensation programs and incentives.

. Educated, mentored and trained on Compensation Plan.

. Compiled/created reports to ensure compensation budget and accuracy met

company guidelines.

MARKETSOURCE CORPORATION, San Francisco Bay Area

Strategic sales and marketing for the telecommunication industry. With

Nokia as a high-performance client.

(2002 - 2004)

Nokia Retail Marketing Representative

. Developed and maintained relationships with Retail, Business to Business,

and Agent VP's, Directors, Account Executives, Representatives and

Managers.

. Measured, analyzed, and reported the results of training and surveys.

. Promoted to deliver on-site training and manage relationship during

implementation of new products exclusively to Cingular Wireless.

. Directed and managed 15 Marketsource part time employees.

. Processed payroll calculations and benefit requests.

CINGULAR WIRELESS, Pleasanton, CA

Global communications provider servicing over 70 million customers.

(2002)

Strategic Accounts Business Sales Specialist

. Established relationships with C-level Executives and Vice Presidents to

promote sales initiatives within Fortune 1000 companies.

. Increased account base from 250 subscribers to over 800 subscribers.

. Designed and implemented sales incentive plans in alignment with business

strategies.

AT&T WIRELESS/CELLULAR ONE (acquisition), S. San Francisco, CA

(1998-2002)

Wireless communication provider.

Business Care Manager (2001 - 2002)

. Developed sales plans for assigned territory/named accounts as well as

met/exceeded quota targets set on a monthly basis.

. Maintained and cultivated accounts through Cold Calling, canvassing,

telemarketing, networking and direct mail.

. Submit daily/weekly call reports and monthly sales forecasts to

assigned Sales Manager.

Sales Support Representative (1999 - 2001)

. Single Point of Contact for over 21 Corporate, Major and National

accounts.

. Account Maintenance, National account attaching and detaching, analyze

and solve billing problems.

. Numerous client visits to review account status and satisfaction.

Customer Service Representative (1998-1999)

EAGLE RIVER INTERACTIVE, Mountain View, CA

Interactive development and electronic commerce company

(1996 - 1997)

Sales and Marketing Associate

. Managed Western Region Sales forecast and US Pipeline totaling $250K per

quarter using Excel.

. Coordinated quarterly Executive Sales Planning Meetings and created

presentations.

. Management of the Western Region sales contracts and expense reports.

. Managed the organization of trade show presentations.

EDUCATION

Human Resources SPHR Certification in Progress

Northern California Human Resources Association (NCHRA)

College of San Mateo & California State University, Hayward (Two years/50%

complete)

BA in Business Administration

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