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Quality Assurance Management

Location:
San Tan Valley, AZ, 85143
Posted:
May 13, 2011

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Resume:

Christine Martinez, M.A.

Education

Master of Arts, Psychology (M.A.), California State University, Los

Angeles, CA, 06/1995.

Bachelor of Arts, Psychology (B.A.), Arizona State University, Tempe, AZ,

05/1991.

Arizona Government University, Phoenix, AZ, 12/2005 - 06/2006 (completed

130+ hours of academy & ongoing leadership training

Substitute Teacher Certification, Arizona State Department of Education,

01/2009 - 01/2015

Foster Parent Certification, AZ DES/Division of Developmental Disabilities

and A Place to Call Home (licensing), 2009 - 2010

CPR & First Aid certifications, exp. 2012

AZ fingerprint/background clearance, exp. 2012

Bilingual: ENG & SPA

Professional Experiences

Treatment Coordinator 11/2010

to Present

950 E. Diversion Dam Rd, Florence, AZ 85232

Population: Adult ex-offenders with mental health and substance abuse

disorders in a community corrections center.

Clinical:

. Provide Treatment Coordination and Transitional Management

services to all residents referred to the half-way house.

. Provide one-on-one mental health and crisis stabilization

counseling for residents on caseload.

. Lead cognitive-behavioral treatment and social learning skill

building classes in the following: Thinking & Reasoning, Anger

Management, Substance Abuse Education & Counseling, Victim

Empathy, Parenting, Cultural Diversity, Money Management, Job

Readiness, Health Education, Gender-Specific programming, Abuse,

and other topics deemed necessary.

. Oversee case distribution and intake services, assuring all

aftercare requirements are provided per treatment planning.

Administrative: ? Participate in case conference and multi-

disciplinary planning.

. Develop curriculum for treatment related classes per guiding

principles in the field

. Assure all outside referrals and scheduled appointments for

residents are completed and monitored.

. Conduct monthly and quarterly audits, assuring program

compliance with the Bureau of Prisons and other referring

sources.

. Assure proper case documentation

English Teacher 11/2008

to 06/2009

Marion Brady School, New Foundation, Scottsdale, AZ

Genesis Academy, Charter High School, Phoenix, AZ

Population: Middle/high school for extremely high-risk adolescents in

residential treatment & educational setting.

Teaching:

. Created/planned/revised Language Arts/English curriculum,

including SAT/ GED prep, after school tutoring and test

proctoring (SAT).

. Developed instruction and lesson plans consistent with Arizona

academic standards, including, implementing Individualized

Educational Plan (IEP) recommendations and conducive to diverse

needs, learning modalities and disabilities.

. Collaborated with mental health staff on creative/engaging/

structured strategies to encourage learning & discourage

disruptive behaviors.

. Responded therapeutically to behavioral problems in the

classroom, as they occurred, and per training guidelines.

. Organized, facilitated, self-initiated projects, incl.: book

clubs, poetry contests, essay writing competitions, spelling

bees, etc.

. Worked separately with outpatient foster care/adoption families

providing behavior coaching and hands-on parenting.

Housing Manager

State of Arizona, Juvenile Corrections & Rehabilitation/Eagle Point Safe

School, Buckeye, AZ 11/2005 to 01/2008

Population: Detention facility & Safe-High School; adolescent boy &

girl juvenile offenders.

Administrative:

. Accountable for round-the-clock management of assigned housing

unit(s) and adherence: mission, policies/procedures, treatment

guidelines, federal/state regulations.

. Assured unit collaboration with on-site education staff,

security department/staff and mental health programs.

. Created balance of stringent security standards and therapeutic

implementation of behavior management and cognitive-

restructuring programs and collaborations.

. Developed processes to encourage youth & staff communications,

input, and big shift in leadership, ideologies and agency

culture.

. Responsible for daily staff briefings on youth programming,

security-related incidents /interventions, mental

health/treatment related updates.

. Trained, modeled and supervised unit(s) staff on various

treatment-related around youth specific areas.

. Completed and monitored staff performance evaluations and

accountability standards.

. Completed advanced & on-going management training w/ Arizona

State Government University; including 4-wk State Officer

Academy.

Operations:

. Oversaw/managed housing operations & programming for diverse

populations and special-needs youth, including, substance

abusers, sex-related offenders and the mentally ill w/ co-

occurring disorders.

. Ensured smooth and consistent 24-hr staffing and housing unit

adherence to, security, education, treatment protocols, policies

and procedures.

. Developed strategies for best practices programming, unit

security and creating effective and restorative milieus for

youth and staff.

. Researched behavior and staff trends/statistics and collaborated

with leadership team on quality assurance reporting and all

incidents and debriefings.

. Rotational facility superintendent duties, including:

programming, safety/security, incident response/control and

smooth functioning.

Programming:

. Oversaw case management component and supervised case managers.

. Accountable for efficacy strategies for treatment team

approaches to youth management, incentive-based programming and

therapeutic interventions.

. Oversaw Treatment Team meetings of multi-disciplinarian

collaborators, including: youth, family, probation officer,

housing unit staff, school teachers, security officers, mental

health clinicians, youth ombudsman, chaplain, etc.

. Responsible for housing unit milieu stabilization, strategy

building for youth and staff consensus building.

. Provided individual/group counseling to youth around behavior

management, unit stabilization, crisis management, milieu check-

ins, etc.

. Responsible for around-the-clock programming and strict

documentation of youth movement and welfare checks.

. Created behavior modification programming, such as: celebrations

for school achievement, personal accomplishments (example:

improvements in hygiene, room cleanliness, adherences to unit

rules, etc.

. Coordinated family involvement, special visitations and

clearances and all school-break activities, youth furloughs and

special petitions to the Director.

. Responded to all youth appeals and complaints assigned to me

after Ombudsman review and decision making.

Agency Director

Girls & Gangs, a Project of Community Partners, Los Angeles, CA

09/2000 to 11/2005

Population: Girls involved in the juvenile justice/probation boot camp

systems, L.A County & South Central, L.A. communities.

Programming:

. Designed, implemented and oversaw all program services for

adolescent girls and their families involved in the Los Angeles

County juvenile justice system.

. Responsible for day-to-day program and operations development,

implementation and direction of, county probation boot-camp,

female mentoring programs, case management services, life

skills/gender-specific workshops, community collaborations and

public education projects.

. Developed intake procedures, eligibility assessments, case

management protocols, monitoring standards and on-going program

modifications.

. Assisted in the design/implementation of evaluation efforts for

programs.

. Created administrative& programming curriculum including:

mentor manual/handbook, policy & procedure manual and program

protocols.

. Coordinated and monitored workshop implementation and modified

curriculum design for probation camps and community programs

Administrative:

. Collaborated with service providers in the camps and community

around gender-specific programming and raising public awareness.

. Worked closely with Board of Directors & Executive/Program

Committees, on areas of programming and strategic planning.

. Ensured quality assurance, project objectives and contract

compliance standards for all program services were in order.

. Problem-solved trend/need analyses and solutions to program

design and infrastructure development.

. Trained, selected and supervised staff and volunteers and

responsible for ongoing training/supervision and retention.

. Regularly developed and sustained large volunteer pool of

professionals, paraprofessionals and community volunteers.

. Dynamic educator and group facilitator. Presented on expert

panels and facilitated conferences/training seminars, as

requested.

Fiscal/Fundraising:

. Responsible for managing program operating budgets(s), assure

correct billing, expenses oversight, and budget

modifications/monitoring.

. Developed & managed annual operating budget in excess of 250K.

. Partnered in all fund raising and agency philanthropic efforts

and rant writing processes.

. Developed and sustained relationships with significant donors,

foundations and grantors of non-profit programming within L.A.

County.

Parent Educator & Curriculum Development

Children's Hospital, Los Angeles, Division of Adolescent Medicine (DAM)

09/2000 to 11/2005

Los Angeles Center for Education (LACER), King Middle School

1999 to 03/2003

Hollywood YMCA, Pre-K and child development programs

. Designed and provided children, youth and families based

psycho-educational curriculum development & programs

including: violence prevention, gang intervention,

substance abuse multi-family and teen-parent programs.

. Trained and oversaw project personnel on curriculum

implementation & modified curriculum fit population's

changing needs.

. Developed evaluation measures to test efficacy of program

and project goals and objectives.

Program Director

Children's Hospital, Adolescent Medicine, Hollywood, CA

Youth Violence Prevention and Gang Intervention

10/97 to 09/2002

Population: Elementary & middle school youth; at risk of dropping out of

school and/or joining a gang or other violence-related behaviors.

Programming:

Planned/coordinated/monitored programming at 4 sites:

targeted middle schools, Family Resource Center and

communities.

. Designed program components for academic and case management

or family-based programs. Assured objectives of increased

achievement in school and efforts to support and strengthen

family functioning.

. Enrolled over 1200 students in program, including over 100

case managed youth and families.

. Oversaw MIS data collection/ developed procedures for data

collection, submission and reporting to funder.

. Created and oversaw case management component.

. Designed and coordinated youth, family and community

programs, from the group-up, including youth and family-based

curricula.

Operations:

Oversaw administrative operations and youth/family

programming for Family Resource Center, Hollywood, CA

. Developed operations protocols for Family Resource Center and

in collaboration with property owners (YMCA).

. Ensured contractual goals and objectives accomplished in

accordance with guidelines/time frame and other funding

requirements.

. Designed/oversaw intake/assessment and categorization

procedures and protocols

Administrative:

. Coordinated recruitment, training and supervision of all

project personnel.

. Collaborated in RFP/grant writing efforts and fundraising

opportunities.

. Interfaced with community stakeholders and agencies to ensure

effective coordination of services and objectives.

Program Coordinator

Didi Hirsch Community Mental Health Center, Los Angeles, CA

1996 to 1997

Coordinated the activities of a violence prevention program;

John Muir Middle School, South Los Angeles.

. Oversaw the planning and implementation of services and

activity development.

. Coordinated, recruited, trained and supervised all project

personnel.

. Designed program curriculum and concept, "Family Unity

Night", a 12-week psycho-educational program for high-risk

families. Designed intake, assessment, and referral system.

. Trained paraprofessional staff on counseling techniques and

curriculum.

In-Home Clinician

Compton Family Preservation Program (Shields for Families), Watts, CA

1996 to 1997

Provided intense in-home clinical counseling services to the

families, case management services, parent education &

modeling families involved in the Department of Children &

Family Services (DCFS) system; so as to maintain family

reunification and stabilization.

. Coordinated and oversaw program development, staff training,

planning and administration of case coordination.

. Served as liaison with Department of Children and Family

Services (DCFS) and the Los Angeles Department of Probation.

. Worked with high-risk families in South Central, Los Angeles,

referred by DCFS and the Department of Probation.

Regional Director

Foster Assessment Center and Testing Services (FACTS), Reseda, CA

1994 to 1996

Director

Managed complex office functions and new program development for

Reseda and surrounding area.

. Oversaw and coordinated incoming referrals and existing caseload

among counselors.

. Oversaw client intake and initial assessment and monitoring of

counselors to ensure funding guidelines met.

. Participated in Treatment Team meetings with multi-disciplinary

teams and staff case reviews.

. Prepared Request for Proposals (RFP's) for contract service, marketing

and grant writing efforts.

Certified Vocational Counselor (CVE)

1992 to 1994

. Provided academic, career, guidance and vocational counseling

services to disadvantaged adults and teens.

. Served Department of Rehabilitation, JTPA and AFDC populations

including: ex-offenders, disabled, substance users, homeless and

the chronically under or unemployed.

. Administered and interpreted various psychometric and tactile

testing to determine academic skills, aptitudes and interests.

. Developed student educational plan and career goals, based on

interests, test results, labor market information, training

availability and transferable skills.

. Conducted individual and group counseling sessions on various

topics pertaining to employment barriers and employability.

Secretary/off-site support

1991 to 1992

o Provided administrative and clerical support to Vocational

Evaluators as they worked with displaced workers, including test

administration/scoring.

o Organized incoming referrals, scheduling and client files and

typed extensive client reports via dictation system.

Excellent References Provided Upon Request



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