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Customer Service Representative

Location:
Conyers, GA, 30013
Posted:
May 16, 2011

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Resume:

SUE A. LOMAS

**** ********* *****, *******, *.A. 30013 (C) 516-***-****

Email:abhicz@r.postjobfree.com

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SUMMARY OF QUALIFICATIONS

Seasoned administrative/executive professional with knowledge of

administrative and clerical procedures and systems including legal

correspondence, government rules and regulations. Works with minimal

instruction or supervision. Demonstrated competencies include: critical

thinking; detail oriented; budget preparation and monitoring; client

relations and customer service

PROFESSIONAL EXPERIENCE

Metropolitan Transportation Authority - N.Y., N.Y.

1988 to 2009

. Principal Executive Secretary, Office of Civil Rights/ EEO -

1996 - 2009

. Senior Executive Secretary - Affirmative Action Department -

1994 - 1996

. Executive Secretary - Affirmative Action Department - 1988 -

1994

Principal Executive Secretary to the Director of Civil Rights/EEO.

Provide high-level administrative support by conducting research,

preparing reports, handling confidential EEO information of employees.

Coordinate conference calls, scheduling travel arrangements and meetings

for the Director. Monitor employees Equal Employment Opportunity hot

line calls and provide information in response to needs and requirements

to resolve complaints. Train and supervise lower-level clerical and

administrative staff. Utilized PeopleSoft to enter employee time and

payroll data. Perform any combination of routine calculating, posting,

and verifying duties to obtain primary financial data for use in

maintaining accounting records. Examine budget estimates for

completeness, accuracy, and conformance with procedures and regulations.

Analyze budgeting and accounting reports for the purpose of maintaining

expenditure controls.

Hicks Nursery - Westbury, N.Y. (Seasonal) 2004 to 2005

Switchboard Operator/Customer Service Representative

Operate telephone business systems equipment/switchboards to relay

incoming, outgoing, and interoffice calls. Answer inquiries and obtain

information for general public, customers, visitors, and other

interested parties. Provide information regarding activities conducted

at the nursery. Monitor alarm systems in order to ensure that secure

conditions are maintained. Contact security staff members when

necessary, using radio-telephones.

Paine Webber, Inc. - N.Y., N.Y. 1983 to 1987

Word Processor - Finance Division

Perform clerical functions such as preparing correspondence, invoices,

reports, financial statements and other documents. Perform any

combination of routine calculating, posting, and verifying duties to

obtain primary financial data for use in maintaining accounting records.

EDUCATION

. LaGuardia Community College - studied business management - attended 1979-

1981

. Eli Whitney High School - graduated 1979

. Certificate - Medical Terminology - 2010

SKILLS

.

. Typing 65 wpm

. Proficiency with MS Office Suite (Word, Excel, Access, PowerPoint)



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