Steven White

*** * ****** **.

Tel: 772-***-****

Fellsmere, FL 32948

Email: abhhl0@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Technical support position in an environment dedicated to providing

clients with exceptional desktop computer support.

SUMMARY OF QUALIFICATIONS

Proficient at handling a wide range of technical support needs:

installing operating systems (Windows, Linux, etc.) and ghosting

workstation images, troubleshooting network connectivity, managing

backup servers, troubleshooting telephone systems.

STRENGTHS

Technical Skills Customer Service Skills

CompTIA A+ certified Excellent interpersonal skills

Troubleshooting network Ability to prioritize and multi-task

connectivity and desktop to meet deadlines

configurations

Linux operating system Flexibility/strong work ethic

All Windows operating systems Ability to work independently or in

and software team environment

Micron support certified

PROFESSIONAL BACKGROUND

Oct 2005 - Present Non-Computer Related - Contract construction and

electrical work

Dec 2004 - Oct 2005 Computer Technician - Computer Limits, Vero

Beach, FL

. On-site (in store or customer site) computer hardware and software

support

. Set up network for doctor's office

Jan 2004 - Dec 2004 Help Desk - Micron Computers, Las Vegas, NV

. Micron Certified telephone support

Dec 1997 - Nov 2003 IT Support Coordinator - Risk Management

Alternatives

Duluth, GA

Administered all desktop functions, including hardware, software and

network interfaces for 900+ computers

. Installed and interfaced hardware including multimedia memory and

video components and systems

. Installed operating systems and software packages, ghosted images

for multiple workstation rollouts

. Performed diagnostics and remediation for network connectivity,

desktop configuration, printer connectivity and network access

issues

. Identified and resolved software compatibility problems

. Initiated and performed routine server backups

. Installed and maintained all CAT-5 and infrared ports (cable

layout, splicing, etc.)

. Created and maintained user security accounts

. Maintained effective inventory control of hardware and software

Prior to Dec 1997 Non-Computer Related - Contract construction and

electrical work

EDUCATION

. 2010-Present - Indian River State College - pursuing Associate's

Degree in Computer Science

. 1998-1999 - Computer Learning Center - coursework in building and

troubleshooting computers, DOS, Windows 95, 98 and 2000

Contact this candidate