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Customer Service Assistant

Location:
Fremont, CA, 94539
Posted:
May 24, 2011

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Resume:

Salia K. Lopa

*** ****** ******, ********, ** ***35

408-***-****

abhgp3@r.postjobfree.com

Objective

To utilize my computer knowledge, strong people skills, organizational abilities, and

business experience to our mutual benefit.

Work Experience

City of Milpitas

Public Services Assistant II - October 2002-April 2003, June 2004-June 2009

Processing of class registration, facility and park reservations, Daily Deposit, Process class and

Indoor/Outdoor Facility refunds for Recreation Department, Clerical Staff Scheduling, Maintain

and Update Excel spreadsheets of Budget Tracking, Maintain and file Listing of Invoices paid,

Timesheet Verification and Entry, Class Entry, Compose Recreation Monthly Activity Report,

Ordering and stocking of supplies, Update Voice Mail and Check and Return phone messages,

Posting of facility rentals for Police Dispatch, Records/Retention/ Document Destruction

Maintenance, Track and report on Milpitas Sports Center monthly usage and membership, Track

and Implement Department CPR and First Aid Certification training, Key Box Maintenance,

Maintain display cases at Sports Center, Yellowstone Park and Dog Park.

City of Milpitas

Office Assistant August 2001-Present

Interact with the public extensively, processing of class registration, facility and park

reservations, Process Nutrition Deposit at Senior Center, ongoing clerical support, perform

overall customer service filing duties, perform weekly timesheet verification, maintain and update

flyer racks, general information binder, Adult Sports binder and blank forms, Non- Profit Rental

Tracking, Picnic Kit rentals, Update Desk Copies of Master Brochure of Recreation Activity

Guide. Create Rainbow Theatre Reserved Seating Diagrams and reserve rooms for Rainbow

Theatre, Update Facility Reports and room signs, Maintain and update staff roster and emergency

call out list, Compose letter to verify payment for upcoming rentals at Senior Center and

Community Center, Verify weekend Facility Building Attendant duty list and staff schedule with

Recreation Supervisor, Complete Event Board, Create and post Holiday signs in facility.

City of Milpitas

Recreation Leader IV June 2000-August 2001

Processing of class and facility registration, Heavy public contact at multiple sites, Phone

Communication, Data Entry, Update and maintain General Information Binder and flyer racks,

Filing of registration, facility, personnel, financial files. Clerical support to all staff, Crossed

trained at multiple sites including the Milpitas Community Center, Senior Center and Sports

Center. Performed opening and closing procedures at multiple sites.

Special Skills

RecWare Safari Software, Windows 95/98/NT/XP, Microsoft Office (Word, Excel, Powerpoint),

10key, Client View

Certifications

Community First Aid and CPR, Typing Certificate, Establishing and Operating a Volunteer

Center in a Disaster

Education

Mission Community College (1998-2000)



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